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Predictive dialer, CTI, Monitoring, Recording, Metrics, Connectors, Operator & Assistant.

A wide variety of possibilities adapted to the needs of your business.

DialApplet Auditor Call Center Operator Enterprise Free

Copy to call

Copy a number from another application and call. So easy, so fast.
Yes
Yes
Yes
Yes
Yes

Quick Call

Call quickly at any moment by pressing F11.
Yes
Yes
Yes
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Yes

Click to call

Double-click a contact to call him.
Yes
Yes
Yes
Yes
Yes

Click to e-mail

You may send e-mails from the contact list of DialApplet.
Yes
Yes
Yes
Yes
Yes

Outlook integration

All the contacts of the e-mail client in DialApplet natively.
Yes
Yes
Yes
Yes
Yes

Integration with Thunderbird

All the contacts of the e-mail client in DialApplet natively.
Yes
Yes
Yes
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Yes

Click for voice mail

New voicemail messages indicator.
Yes
Yes
Yes
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Yes

Popup window

Call notice. Popup window with details about the caller.
Yes
Yes
Yes
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Yes

Active presence

Allows you to know wether the extension or agent is available or not and the reason (meeting, break, sick,...)
Yes
Yes
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Yes

Call log

List of incoming, outgoing and lost calls.
Yes
Yes
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Yes

Ring & open (the universal connector)

Thanks to our total coverage of the latest standards, we are able to integrate Asterisk with CRPM/ERP (Navision, Axapta, SAP,...) Check our success cases.
Yes
Yes
Yes
Yes
Limited

Operator panel

With no doubt, the best way to watch the calls there are in your Asterisk.
No
No
Yes
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No

Multiple Asterisk Manager

Possibility to register in several Asterisk Managers at the same time.
Yes
Yes
Yes
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No

Quick extension or agent search

Find the extension or agent you want quickly.
Yes
Yes
Yes
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No

Attended/blind transfer

Carry out attended and blind transfers by dragging and dropping the calls.
Yes
Yes
Yes
Yes
No

Phone prefix.

You may add a prefix to call outside and to remove it when showing the call popup window. For instance, "0".
Yes
Yes
Yes
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No

Forward to the voicemail

You will be able to forward the calls you want to the voicemail.
Yes
Yes
Yes
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No

CTI Agents

Register your Asterisk agents easily.
Yes
Yes
Yes
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No

Extension status

Display of extensions of the group, their status and the active calls that there are in your Asterisk.
Yes
Yes
Yes
Yes
No

Chat

Chat window with other DialApplet users.
Yes
Yes
Yes
Yes
No

Real-time monitoring.

Get the following data at a glance:
+ Current incoming and outbound calls.
+ Call length.
+ Logged agents.
+ Wait time.
+ Number of incoming calls.
+ Number of outbound calls.
Yes
Yes
Yes
No
No

Queue monitoring.

Visualización en tiempo real de todas las llamadas que están gestionando las colas de Asterisk.
Yes
Yes
No
No
No

On demand recording

Record calls just with one click that manages your Asterisk.
Yes
Yes
No
No
No

Automatic recording.

You may configure DialApplet to automatically record all the calls.
Yes
Yes
No
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No

Power Dialer

Allows DialApplet users to work in a fast an authomatic way with their calls. Fully integrated with argumentary design.
Yes
Yes
No
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No

Predictive Dialer

Detection of answering machines, busy or broken lines, fax and modem. Intelligent dialing algorithms. Simplicity to create campaigns and flexibility to adapt to the production.
Added
Added
No
No
No

Spy

Keep control of your enterprise allowing you to listen to the calls of other users while they don't hear anything.
Yes
No
No
No
No

Whisper

The ideal option to supervise the junior staff.
Yes
No
No
No
No

Event notification

With a simple click, you'll get the message you want sent to your whole enterprise, department or the user you want.
Yes
Yes
Yes
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No

Corporate directory

Get all the contacts in your enterprise centralized.
Yes
Yes
Yes
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No

Sign up system

Get control over log in and out as well as breaks of all users.
Yes
Yes
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No

Centralized XML configuration

We speed up the time to integrate the product.
Yes
Yes
Yes
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No

Call panel

Get information about all the Asterisk calls on real-time.
Yes
Yes
Yes
Yes
No

Recordings panel

Through a friendly interface you will be able to search for recordings, listen to them and download them.
Yes
Yes
No
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No

Campaigns

Multi-campaign, multi-agent and multi-timetable support. Friendly interface with the ability to modify all the parameters in real time.
Yes
Yes
No
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No

Workflow

The easiest and most robust system to create, modify and manage our argumentaries.
The dialing of numbers with the option of dialing by user or campaign is fully integrated into our workflows.

Yes
Yes
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No

Quality Metrics

The most used metrics in the Call Center industry, with a fully-configurable reporting system:
Agent view:
+ Average call length by agent.
+ Average answer time by agent.
+ Answered incoming calls.
+ Outbound calls by agents.
+ Unanswered calls by agent.
+ Number of available agents.
+ Breaks by agent.
+ Total break time.
Call Center view:
+ Average / minimum / maximum call length by day of the week.
+ Timeout between calls by day of the week.
+ Details of the calls at a particular date and time.
+ Details of the incoming calls at a date and time.
+ Details of the outgoing calls at a date and time.
+ Details of the missed calls at a date and time.
+ Details of the unanswered calls at a date and time.
Campaign view:
+ Talk time by worked day.
+ Ranking of use by agent.
+ Number of completed calls.
+ Completed calls by campaign.
+ Automatically attended calls.
+ Average / minimum / maximum time between calls a day.
+ Time between calls by time.

Yes
Yes
No
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No

Monitoring

All the vital data in real time

Agent status: busy, free. Call status: completed, failed, rejected, autoattended, unanswered, fax, answering machine, error.
Yes
Yes
No
No
No

Reports

Get the details of the calls of every campaign with a simple click having several levels of detail (agent, status, time,...).
Yes
Yes
No
No
No

On-line software updates.
Yes
Yes
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Yes

Available in english, spanish and german.
Yes
Yes
Yes
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Yes

Installation and start up warranty.
Yes
Yes
Yes
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No

E-mail support.
Yes
Yes
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No

Influence the development of DialApplet.
Yes
Yes
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Probar