A new concept of Call Center: Ease, independence, flexibility and robustness.

• Unified application to manager the call flow, for both incoming and outbound calls.
• Simplicity to create campaigns and argumentaries. Flexibility when adapting to the production.
• All the latest generation CTI technology at your disposal.
• In-place and remote agents prepared to work natively with Asterisk. Call Center status control.
• Approved to work with the best CRM/ERP of the international market.
• The ideal product to work in VPN environments due to the optimization of the information flow.

Innovation and reliability to achieve synergies.

• Increase the productivity of your contact center.
• Optimization of the investment return.
• Control of the work force.
• Make the method and workflow of the people who follow it independent.
• Simplicity and flexibility when adapting to the production.
• Analyze all the information in an efficient way. This tool is a must in order to make complex decisions.

Performance:

AREA	FEATURE
Connector	Configuration of actions by context and type of call.
Connector	Sent of message through socket with the following characters : callerid, extension, agent, uniqueid, phoneid, context, queues and Asterisk variables.
Connector	Open an URL with the following characters : callerid, extension, agent, uniqueid, phoneid, context, queues and Asterisk variables.
Connector	Communication through webservice with the following characters : callerid, extension, agent, uniqueid, phoneid, context, queues and Asterisk variables
Contacts	Add, delete and modify contacts under privileges.
Contacts	Pipeline to interconnect the corporative centralize directory
Contacts	Thunderbird integration
Contacts	Outlook integration
Desktop Assistant	Intern chat between DialApplets. (Coaching).
Desktop Assistant	Notifications of events to the users by screen pop up
Desktop Assistant	Call forward to the answering machine.
Desktop Assistant	Quick search of the extensions, agents and clients.
Desktop Assistant	Agents. Log in of the agents to the extensions.
Desktop Assistant	Dialing code.
Desktop Assistant	Bliend transfer.
Desktop Assistant	Attended transfer.
Desktop Assistant	Call to the number in the clipboard
Desktop Assistant	Quick Call.
Desktop Assistant	Click for voice mail.
Desktop Assistant	Click to e-mail.
Desktop Assistant	Click to call.
Desktop Assistant	Copy to call.
Dialer	Campaign modification in real time.
Dialer	Creation of campaigns by priorities.
Dialer	Multi-campaign and multi-user
Dialer	Campaign configuration by weekday and time slot.
Dialer	Predictive Dialer
Dialer	Auto Power Dialer
Dialer	Pause reasons in campaign.
Dialer	Search and delete of telephones in the heat of the moment
Dialer	Notification on-line of the time break to the agent.
Dialer	To schedule calls.
Dialer	To schedule calls to another users.
Dialer	Association of sales agrument internal and external.
Dialer	Manual Power Dialer
Metrics	Detail of calls in a date and an hour.
Metrics	Break times per agent.
Metrics	Data export to web, print and csv.
Metrics	Average length of the calls per agent.
Metrics	Detail of missed calls in a date and an hour.
Metrics	Number of available agents.
Metrics	Waiting time between calls per week day.
Metrics	CDR
Metrics	Calls ranking per queue.
Metrics	Average answering time per agent.
Metrics	Detail of outbound calls in a date and an hour.
Metrics	Detail of unanswered calls in a date and an hour.
Metrics	Incoming calls answered. (Emission campaigns)
Metrics	Commander of the agents
Metrics	Length in each status per user
Metrics	Tree of the answers of the workflow. (Emission Campaigns)
Metrics	Ranking of use of agents. (Emission Campaigns)
Metrics	Length of the call, per agent, campaign and accumulated. (Emission Campaigns)
Metrics	Detail of the answers of the workflow. (Emission Campaigns)
Metrics	Auto atended calls. (Emission Campaigns)
Metrics	Unanswered calls per agent. (Emission Campaigns)
Metrics	Outbound calls per agent. (Emission Campaigns)
Metrics	Completed calls. (Emission Campaigns)
Metrics	Spoken time per worked day.
Metrics	Total time in breaks.
Metrics	Vertical pattern of answers of the sales arguments. (Emission Campaigns)
Metrics	Average/ minim/ maxim waiting times between calls in a day.
Metrics	Waiting time between calls per hour.
Metrics	Average/ minim/ maxim length time of the call per week.
Metrics	Number of completed calls.
Monitoring	Connected agents.
Monitoring	Auto attended calls.
Monitoring	Get calls from the queue.
Monitoring	Monitoring of agents in the queues.
Monitoring	Length of the call in real time.
Monitoring	Status of the extensions.
Monitoring	Entry, exit and break time of the agents.
Monitoring	Number of outbound calls.
Monitoring	Number of incoming calls.
Monitoring	Outbound and incoming calls in process.
Monitoring	Waiting time.
Monitoring	Launch calls
Monitoring	Picked up calls.
Monitoring	Calls in process.
Monitoring	Reschedule calls.
Monitoring	Whisper calls in process.
Monitoring	Fax calls.
Monitoring	Available agents per campaign.
Monitoring	Answering machine calls.
Monitoring	Pending calls.
Monitoring	Error calls.
Monitoring	Congestion calls.
Monitoring	Rejected calls.
Monitoring	Unanswered calls.
Monitoring	Completed calls.
Others	Available in english, spanish and german.
Others	DockWidget technology.
Others	Multi Asterisk Manager.
Others	Possibility of get the IP extension
Others	Creation, modification and delete of users.
Others	XML centralized configuration
Others	Diary backup of the data base
Recording	Record panel
Recording	Search of the record per date of the call.
Recording	Search of record per agent of the call.
Recording	Search of the record per length of the call.
Recording	Search of record per origin of the call.
Recording	Record under request
Recording	Automatic record
Recording	Search of the record per destination of the call.
Reports	Search of the call per its length.
Reports	Search of the call per date ranges.
Reports	Search of the call per campaign.
Reports	Search of the call per its status.
Reports	Search of the call per date.
Reports	Search of the call per agent.
Reports	Search of the call per its destination.
Reports	Search of the call per its origin.
Reports	Control call panel
Screen Pop Up	Enterprise.
Screen Pop Up	Caller id.
Screen Pop Up	Name and surnames.
Screen Pop Up	Welcome sentence.
Screen Pop Up	Seconds to pick up the phone.
Screen Pop Up	Type of call.
Screen Pop Up	Picture or corporative logo.
Workflow	Creation of dynamics reports of the end of the campaigns.
Workflow	Creation of check box, ratio button, select and text area.
Workflow	Call back, selection per date and hour.
Workflow	Integration with others applications by a pipeline
Workflow	Historic of the calls.
Workflow	Statics or dynamics decisions.
Workflow	Update of the workflow in the heat of the moment by the web interface
Workflow	Ability to associate workflow with campaign.

If you wish more information about DialApplet and the added value that you can suppose from your Astersik intergrations, send us an e-mail to sales@dialapplet.com.