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Software for call centers and contact centers

Portada Dialapplet 

We adapt to your business requirements

For that reason, DialApplet can implement 3 different configurations of our Call Center and Contact Center Software: 

On Premise

The classical way to adquire our technology, our solution is installed on premise.

Hybrid

Your Asterisk/Avaya resides on premise, our solution is located on our Data Centers.

Cloud based solution

A pay-per-use solution, everything is on our Data Centers. Safe connection is guaranteed.

Ease of use

Due to the management web interface tool is very intuitive. Simplicity in predictive and progressive campaigns configuration, as well as scripting and IVR.

Productivity

Agent breaks, and wrap-up times are configurable. Depending on the reason of not contacting, there are different kinds of recall types: by delays, shifts or mixed by categorization.

Scalability

DialApplet lets an easy growth in every level: costs, infrastructure, third-party integration or managed channels. All of it, just from one web interface for administration, managing and reporting.

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Simplicity in your analysis

The application allows an online and fast management of dashboards and reports. With just one click you can perform: Audits, spying, whispering or intrusions in real time to the agents.

Flexibility

Possibility to create, modify and clone our scripting through an intuitive web interface, as well as providing
diferent user roles; this is just an example how our solution adapts easily
to your bussiness requirements.

 Costs control  

Through the Rater module, you can rate every parameter in your call center as: agents by levels, incoming calls, outgoing calls, circuit costs, Email or SMS. Costs information are available in real time, in every Call Center bussiness process: Debt Collection, Telemarketing, Customer Services, Help Desk or Phone Interview.

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More opportunities, more clients and more incomings

Our secret: a highly performance software along with a customer service adapted to your needs.

Cesar Otero
 IT Director- Tiendas Conexion, Spain

It helps me to manage over 400 workstations daily, thanks to its flexibility we can adapt quickly to our clients requests.
Rudi Damveld
Senior Adviseur - KPN/Getronics, Holland

Without any doubt, it is the Call Center software with the highest profitability on the market, knowing their methodology in their facilities impressed me.
Jaime Herrera
Monitoring leader - Synapsis, Colombia

I think the best about DialApplet is its scalability; it has adapted to our requirements without losing quality and has been able to fit in every customer demands.
 

 

Alfred Chong
CEO, Astiostech Sdn. Bhd., Malasia

Meet DialApplet has been a great discover to us. DialApplet is a complete Contact Center solution and fitted perfectly in our strategy to present an integral solution to the Asian market.
Alex Kunle 
CTO - VOGO Technologies, Nigeria

Call Centers implementation in a region such as Africa becomes an adventure. Support service provided by DialApplet it has always been exceptional, giving solutions to the specific region problems.
Rafael Marañón
System Design - MIT, EE.UU

DialApplet evolution is amazing, it is striking how it has adapted to the new needs of Call Centers.