Menu

DialApplet will take part at the 13th edition of the Andean Congress in Colombia

After visiting Asia, DialApplet travels to Latin America once again and repeats the pleasant experience of being part of the Andean Congress from the 19th to 21st of April in Bogota. The location of this meeting will be at the Business and Recreation Center “El Cubo”, which once hosted again the massive event. 

Congreso Andino

The Andean Congress of Contact Centers and CRM, is a perfect opportunity to learn more about this industry as it brings together the major suppliers of the sector.

Enjoy the variety of stands, speak sessions and workshops offered by this new edition. We invite you to visit our booth to show you the latest developments of the application and how it can improve the productiviy of your call & contact center.

We wil wait you!

For more information follow us on Facebook and Twitter.

Read more...

DialApplet will be present at the Contact Centres Asia!

DialApplet will be present at the Contact Centres Asia!

DialApplet team will be at the beginning of March at the Contact Centres Asia in Kuala Lumpur.

 

The event will be on the 1st and 2nd of March in the exceptional setting as the Double Tree Hilton, where the global launch of the new version 7.0 Butterfly will be held.

 

Contact Centres Asia

 

The most important improvements of this version have been achieved in the following areas:

 

 

  • Data processing under a Big Data model.
  • Ease of creation of new services and campaigns.
  • Real-time voice and data integration in a web environment.

 

 

Contact Centre Asia is one of the reknown congresses in Asia for the Call & Contact Centre sector an important meeting point for suppliers and visitors. This opportunity offers the chance to meet current trends and concerns of the customer in this countries.

For further information follow us on our social netwnorks!

 

Read more...

¡ Expo Relación Cliente there we go !

DialApplet, Spanish company developer for multichannel solutions for Call and Contac Center, will be present again in the successful Customer Relationship Expo edition at Santiago Bernabeu stadium during the 7th and 8th October.

We will be at the event in booth with several surprises for the guests where we will present our solution and the latest news.

Expo Relación Cliente is one of the major conferences of the sector in Spain, a meeting of suppliers and visitors, offering the chance to meet current trends and concerns of the customers. 

 

We will wait for you!

 

ExpoMadrid

Read more...

DialApplet will participate in the event Customer Care Conference & Expo in Romania

customer care conference

Valencia, March 16, 2015 - DialApplet, Spanish company dedicated to the development of software for the Call Center and Contact Centers, will be present in the event Customer Care Conference & Expo, the most important in Eastern Europe on the customer service industry.


The Expo will take place on 25th and 26th of March at JW Marriott Bucharest Grand Hotel and the company will be there with a stand where it will present the portfolio and the latest news. We want to invite all those who can attend to come and welcome you to the fair.

Customer Care Conference & Expo provides an excellent opportunity to know the latests innovations in the sector of call center, contact center and help desk with possibilities of contact face to face the most important providers.

 

Read more...

We will be part of the biggest event in the industry of Contact Centers in Europe

DialApplet begins the new year 2015 with a big step, participating in the most important event of the sector Call Center in Europe.

Valencia, 2 February 2015 - DialApplet, spanish company dedicated to the development of software for the Call Center and Contact Centers, will be present at the 16th edition of the Call Center World, the great international fair for the management of call centres which will take place from the 23rd to February 26 in Berlin.

The company will be at the event with a booth featuring the portfolio and the latest news of the solution. We want to invite all those who can attend to come and welcome you to the fair No. 1 of the Call Center industry.

CCW is a unique combination of Convention and fair that has solidified as the main global event directed to the Contact Center industry. It brings together more than 7,500 visitors and a great opportunity for networking, relevant trends and innovative knowledge for service is offered for customer service and Call Center.

Contact center world Berlin

Read more...

Dialapplet presents the first event "Call Center Menu "

After the organization of several events based on our knowledge over the world of  Call Center in Chile, Colombia, Peru, Turkey and Malaysia, we bring a new initiative, the first for its peculiar and innovative format in the Call Center and Contact Center industry.

In this event we wanted to join the current industry topics with a pleasant and productive atmosphere for networking. And what better way than offering to learn about the latest developments in the sector while enjoying a good meal.
For this reason, we have called it  "Call Center Menu".

We invite you to taste our "Call Center Menu"  and in a pleasant way during the lunch, we will exchange ideas, share experiences and discuss  the best technological practices and the current needs of the sector Call Center and Contact Center. The event is bi-weekly with no more than 10 guests.

For more information and if you   interested in attending the event, visit our website http://www.dialapplet.com/es/eventos/call-center-menu or contact us via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more...

Open Contact Forum chooses Bogotá for the global presentation of DialApplet Guard

For the fourth consecutive year, Dialapplet organizes the event "Open Contact Forum" and again chooses the city of Bogotá.

On this occasion, the event will be held on November 20 at the Bogota Plaza Hotel and is aimed at professionals of the Call Center and Contact Center industry.

Open Contact Forum, a modular and open-access with limited capacity event, consists of a strong training base that covers topics on the latest advances in technological solutions. The training programme of the event stands out for the quality of their training and is customized each year to meet the diverse needs of stakeholders attending the event offering a wide choice of conferences.

In this Edition, the program will cover several conferences being one of them the global presentation of the new product that launches the company, Dialapplet Guard. The ideal tool that encompasses the key points such as high availability, platform security and flexibility to maximize production peaks and prevent falls in it, without having to purchase or change your current infrastructure.

In addition to lectures, a workshop , which approaches implementation of a platform Contact Center in the cloud and all the key points that this implies, such as the configuration of predictive campaigns, CCMM and KPI checks among other topics, is organized by members of Dialapplet team.

For more information, please contact via email at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more...

The origin of Call Center

origen Call Center

 

The origin of the Call Center is linked to the invention of the telephone and the concept of the PBX, which appeared for the first time when Bell installed in New Haven telephone devices connected to a telephone system so that multiple clients would use it simultaneously.


In 1881, the year in which the Berliner pastry chef KRANLER offered by phone manufactured sweets, we can say that the Telemarketing was born, but really a telemarketing campaign got launched in 1962. That year, the Ford company commissioned a campaign to contact 20,000,000 people and get interviews for its sellers. Through this campaign, Ford sales increased considerably.


Regarding Spain, the origin of the Call Center is attached to the boom in mobile with Movistar, Airtel and Amena.


Analyzing Call Center from its origin until today, we can say that the Call Center industry has experienced tremendous growth. Thanks to the advances of technology and specialized tools, the Call Center can offer a service in real time to clients, thus meeting their demand and also increasing their sales.

Read more...

Dialapplet present at the Expo customer relationship DialApplet + Call Center

Dialapplet will be present with an innovative offer at the 17th edition of Expo customer relationship + Call Center.

Valencia, October 6, 2014 - Dialapplet, Spanish developer of multi-channel Call Center and Contact Center solutions will participate in the XVII Edition of Expo RC + Call Center, event organized by IFAES on 8 and 9 October, in the Palacio de Honor of the Santiago Bernabéu stadium in Madrid.

The company will be present at the event with a booth where they will present their solutions and will unveil their new product Dialapplet Guard, an infrastructure of Call Center, always available, to maximize the peak of production and prevent falls in the Contact Center.

mejora la produccion

On the occasion of the presentation of the new technological advancement, Dialapplet will organise a Photocall with the master of ceremonies number 5, the mythical end of the 80's, Short Circuit film robot. Among the attendees will be raffled an Ipad!.

In addition, on October 8, at 15:20 h, the company will make a workshop under the name "The solution to the falling or peaks of produccion" to show the features and advantages of the new product with an emphasis on the following key points: high availability, platform security and flexibility to maximize their production peaks and prevent falls in this ", without having to purchase or change your current infrastructure.

Customer relationship Expo + Call Center is one of the major meetings of the sector in Spain, meeting point for suppliers and visitors, offering the possibility of knowing the trends and current concerns of care customer through created conferences.

Read more...
Subscribe to this RSS feed