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Invitation to the 5th Open Contact Forum Bogota 2013

After the experience gained from the events Open Contact Forum organized in Chile, Peru, Costa Rica and Santo Domingo, the Spanish company Dialapplet, development software for Call Center and Contact Center specialist, has the pleasure to invite you to its fifth edition in the city of Bogotá, on November 14.

Open Contact Forum is an international event, totally free and open access that serves as a meeting point for professionals in the Call Center. This event will take place at the hotel “Hotel & Centro de Convenciones Cosmos 100” and it will cover advanced techniques of management, functionality and success stories of how to optimize your call center.

The main topics that will be discussed during the day are:

  • Integral relationship with the client and different channels like e-mail, social media, fax, chat and call.
  • Tools of collection portfolios managements.
  • Automatic filters using virtual agents.
  • Comprehensive management of contact center experience with citizen.
  • Optimization of resources in the telephone surveys.
  • Deepen native and hybrid cloud solutions.

In addition, due to the limited capacity at the event, participants are requested to confirm their registration in this website:

http://www.opencontactforum.com/diaFuncional2.php

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