Customers gain Avangard’s state of the art VoIP Billing System capabilities, now fortified with DialApplets’s powerful call and contact center technology.
Las Vegas, NV, August 31, 2012 – Avangard Solutions, Inc, a leading provider of VoIP billing solutions, and DialApplet, a global provider of call center and contact center solutions, have announced a partnership that will enable them to provide an advanced VoIP turn-key solution to customers from around the world.
AVAVoIP is an advanced billing and routes provisioning solution which enables service providers to gain flexibility in all areas of the billing process: pricing, rating, invoicing, taxation, settlement, balance management, reporting, revenue assurance and accounting. The platform supports all the traditional telecom business cases - prepaid and postpaid wholesale VoIP, retail VoIP (calling cards, callback, etc.), enterprise VoIP, etc. Add on components such as agents commissioning and taxation differentiate the product from the competition. Open Web Services APIs allow easy integration into existing systems or portals. AVAVoIP is offered both as a stand-alone software (to be integrated with 3rd party switches) and as a turn-key solution (integrated with Asterisk and Yate). AVAVoIP is also available as a service (SaaS) under the brand name AVAHosted - it is offered both as a cloud solution (on Avangard servers, in Avangard data center) and as an on-premise solution (on customer servers in customer data center).
DialApplet Call Center Suite is a complete solution to manage call center´s and contact center´s platforms. It permits advanced control and supervision tools in real-time of all calls and offers the opportunity of managing outbound, inbound and blending campaigns. It also provides 4 types of dialers that can be adapted to any situation like predictive, progressive, power dialer auto and manual. The platform is multi-client and multi-user and supports up to 15 phone numbers and 32 full configurable auxiliary fields per contact and there are available wide range of reports, metrics and dashboard with export capabilities to web, excel, csv or printing. The solution permits integration with IVR and third party application. Setting up campaigns and sales pitches is made easier and more intuitive because they are designed by call center supervisors. There are four different interconnectivity options to third party applications, allowing for real-time transfers of variables such as agent names, telephone numbers, caller I.D., extension numbers, IVR data, etc.
About Avangard Solutions, Inc.
Avangard Solutions, Inc. is a US technology company with presence in North America, Asia, and Europe and customers from around the world. The company is a leading provider of a wide range of software products including rating, billing, switching, and customer care applications. Avangard also offers numerous value added services such as international VoIP termination, hosted VoIP billing and switching services, and professional services.
Dialapplet is a call center software developer with presence in Europe, North America, and Africa. The company helps enterprises to introduce growth strategies and the best practices in the subject of telephony and development through the power of collaboration. Dialapplet’s services include support services (availability for 7x24x365, SLA Quality and proactive management), software factory (customizations and adaptations), integration and consultancy (turnkey solution of your DialApplet project), training (official courses, with possibility to get a certificate), channel (synergy with specialized companies).