Call Center Blog de DialApplet -

We will be part of the biggest event in the industry of Contact Centers in Europe

DialApplet begins the new year 2015 with a big step, participating in the most important event of the sector Call Center in Europe.

Valencia, 2 February 2015 - DialApplet, spanish company dedicated to the development of software for the Call Center and Contact Centers, will be present at the 16th edition of the Call Center World, the great international fair for the management of call centres which will take place from the 23rd to February 26 in Berlin.

The company will be at the event with a booth featuring the portfolio and the latest news of the solution. We want to invite all those who can attend to come and welcome you to the fair No. 1 of the Call Center industry.

CCW is a unique combination of Convention and fair that has solidified as the main global event directed to the Contact Center industry. It brings together more than 7,500 visitors and a great opportunity for networking, relevant trends and innovative knowledge for service is offered for customer service and Call Center.

Contact center world Berlin


The origin of Call Center

origen Call Center


The origin of the Call Center is linked to the invention of the telephone and the concept of the PBX, which appeared for the first time when Bell installed in New Haven telephone devices connected to a telephone system so that multiple clients would use it simultaneously.

In 1881, the year in which the Berliner pastry chef KRANLER offered by phone manufactured sweets, we can say that the Telemarketing was born, but really a telemarketing campaign got launched in 1962. That year, the Ford company commissioned a campaign to contact 20,000,000 people and get interviews for its sellers. Through this campaign, Ford sales increased considerably.

Regarding Spain, the origin of the Call Center is attached to the boom in mobile with Movistar, Airtel and Amena.

Analyzing Call Center from its origin until today, we can say that the Call Center industry has experienced tremendous growth. Thanks to the advances of technology and specialized tools, the Call Center can offer a service in real time to clients, thus meeting their demand and also increasing their sales.