Call Center Blog de DialApplet -

We will be part of the biggest event in the industry of Contact Centers in Europe

DialApplet begins the new year 2015 with a big step, participating in the most important event of the sector Call Center in Europe.

Valencia, 2 February 2015 - DialApplet, spanish company dedicated to the development of software for the Call Center and Contact Centers, will be present at the 16th edition of the Call Center World, the great international fair for the management of call centres which will take place from the 23rd to February 26 in Berlin.

The company will be at the event with a booth featuring the portfolio and the latest news of the solution. We want to invite all those who can attend to come and welcome you to the fair No. 1 of the Call Center industry.

CCW is a unique combination of Convention and fair that has solidified as the main global event directed to the Contact Center industry. It brings together more than 7,500 visitors and a great opportunity for networking, relevant trends and innovative knowledge for service is offered for customer service and Call Center.

Contact center world Berlin


Seremos parte del evento más grande de la industria de los Contact Center en Europa

DialApplet empieza el nuevo año 2015 con un gran paso, participando en el evento más importante del sector de Call Center en Europa. 

Valencia, 2 de Febrero de 2015 DialApplet, empresa de capital español dedicada al desarrollo de software para los Call Center y los Contact Center,  estará presente en la XVI edición de la Call Center World, la gran Feria Internacional para la gestión de centros de llamada que tendrá lugar desde el día 23 hasta el día 26 de Febrero en Berlín.

La compañía estará en el  evento con un stand donde presentará el portfolio y las últimas novedades. Aprovechamos para invitar a todos los que puedan asistir a visitarnos y darles la bienvenida a la feria Nº1 de la industria de Call Center.

CCW es una combinación única de Congreso y Feria que se ha afianzado como el principal evento mundial dirigido a la industria de los Contact Center. En él se reúnen más de 7.500 visitantes y se ofrece una gran oportunidad de networking, tendencias relevantes y conocimiento innovador para el servicio al cliente y Call Center. 

Contact center world Berlin


The origin of Call Center

origen Call Center


The origin of the Call Center is linked to the invention of the telephone and the concept of the PBX, which appeared for the first time when Bell installed in New Haven telephone devices connected to a telephone system so that multiple clients would use it simultaneously.

In 1881, the year in which the Berliner pastry chef KRANLER offered by phone manufactured sweets, we can say that the Telemarketing was born, but really a telemarketing campaign got launched in 1962. That year, the Ford company commissioned a campaign to contact 20,000,000 people and get interviews for its sellers. Through this campaign, Ford sales increased considerably.

Regarding Spain, the origin of the Call Center is attached to the boom in mobile with Movistar, Airtel and Amena.

Analyzing Call Center from its origin until today, we can say that the Call Center industry has experienced tremendous growth. Thanks to the advances of technology and specialized tools, the Call Center can offer a service in real time to clients, thus meeting their demand and also increasing their sales.