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Open Contact Forum - Santo Domingo 2017

20th March - Hotel El Embajador - Av Sarasota 65, Santo Domingo, 10110 Dominican Republic.

 

 

Open Contact Forum is originated from the experience acquired during recent years by members of DialApplet. After the organization of the events based on our knowledge of Call Center´s field in Chile, Colombia, Peru, Costa Rica, Turkey and Malaysia, again the Open Contact Forum takes place in Santo Domingo in March.

The day will be devoted to the realization of conferences, where the latest trends in the sector of the Call/Contact Center will be discussed, for example, the acquisition of web forms, and techniques of massive channeling thanks to auto attended tools or integrations using chats, email, social networks or fax in a single queue.

 


Schedule

This event is modular. You will be able to access the talks whose content is interesting for you. The event is free and open access, please confirm due to limited seating and diners at lunch..

08:30 Accreditation.

09:00 Welcome - Presentation of DialApplet and countries of action. 

             Demonstration of the application.

11:00 Coffee break.

11:30 Advantages of a Big Data architecture to improve production.

12:00 Pros and Cons of a cloud vs. on-premise solution.

12:30 Success stories in the Dominican Republic.

13:00 Lunch.

To register for the event please fill in the form below.

It also has the following mail account: events@dialapplet.com