31 December 2009 Ampliamos nuestra presencia en Internet. 
A partir de ahora nos puedes seguir tanto por Twitter como en Linkedin, con la incorporación de estos dos canales mejoramos la interación con vosotros. Nos puedes encontrar:
For more information: dialapplet@dialapplet.com
Feliz Año !!!
23 November 2009 Symposium with exporting enterprises of the European Union. 
The past Thursday 19th of November, in a privilege location, the building Veles i Vents, venue of the 32nd Americas' Cup, DialApplet took part in chats where we share experiences with other cutting-edge and exporting enterprises of the European Union.
Between the participants to the event, the following features of DialApplet woke up a huge interest:
- The easiness to integrate an Asterisk system with front office and back office solutions.
- The control of the calls from the desktop in real time.
- The management of the corporative directory and unified communications of a company.
- The standardization of a Call Center and Contact Center business processes.
- The advanced pro activity of the product DialApplet Service Desk.
- The wide support and training services adapted to an international market.
For more information: dialapplet@dialapplet.com
30 September 2009 Best product/service award in Voip2day 2009.
It is a pleasure to let you know that our software “DialAplet” has been awarded a prize as “Best Product” in the trade fair Voip2day/ SIMO-Network in IFEMA last week.
The most significant factors which lead to this success are:
- Product originality and innovation.
- Live demo in the showroom.
- Products social usefulness
The international jury was composed by:
- José Mejías (AdamVozIP)
- Olle Johansson (Edvina)
- Jesús Gumiel (Telefónica I+D)
- Nicolás Gudiño (Asternic)
- Alberto Sagredo (Avanzada7)
This photo shows Nacho Cabrera, president of the organizing comittee awarding the prize to our co-worker Clara Santos, responsible at the department of product internationalisation.
We want to share this honour with every single one of our clients and collaborators in order to show our appreciation for all the contributions through their proposals. Undoubtedly this fact supports product improvement significantly.
For more information: dialapplet@dialapplet.com
10 September 2009 DialApplet in the Voip2Day, in the framework of the next SIMO NETWORK 2009. 
DialApplet, specialist in high performance real-time solutions for Contact Centers, will perform next September 22nd a paper called "DialApplet, operational excelence", where we will focus on the advantages DialApplet provides to the telemarketing services, appointment arrangement, telephone sells, chargments, customer support, service desk, polls, virtual secretary and telephone operator. It will take place at 13.00 in the second floor of the north conventions center. We will be pleased to present you all the advantages of our systems in that same room during the 3 days the conference will take place.
For more information:
1 September 2009 New friend Directive Soft.
2 decades experience and a strong presence in the Latin American continent endorse the compromise of genereting avant-garde solutions betting for the technological innovation in the whole world.
Contact details:
- E-mail: ventas@directivesoft.es
- Website: www.directivesoft.es
16 July 2009 New friend: TechSyrup Pvt Ltd.
We focus on technology solutions for Start-up and Rapidly Growing Call Centers and provide consulting services for configuration of Call Center Voice Processing System for Inbound and Outbound Calls using Asterisk PBX and Predictive Dialer System.
Contact details:
- E-mail: info@techsyrup.co.in
- Website: www.techsyrup.co.in
8 July 2009 New friend: Vogo VOGOTECH - Providing Innovative Technology for Emerging Markets
VOGO Technologies ("VogoTech") is a vibrant and innovative company formed by an experienced team who recognizes the power and potential of breakthrough technologies to change the landscape of customer interaction. We specialize in high quality information technology and telecommunications solutions and services for businesses. We conduct business in approximately 58 countries, and are engaged in every aspect of the communication and technology industry, including design and production, development, marketing and implementation, equipment manufacturing and sales, integration and retrofitting infrastructure. Our mission is nothing short of revolutionizing the way businesses use technology. To build what they need, when they need it at a flexible cost that won't keep their mind from their core business.
We excel in four areas important to your business:
- Breadth of service
- Depth of service
- Reach of service
- Quality of service
Contact details:
- Tel.: +1 703 504 9200
- Toll: +1 866 599 VOGO
- E-mail: info@vogotech.com
- Website: www.vogotech.com
8 June 2009 DialApplet 2.0.0 will be released soon
The version 2.0 of the product will be released soon. We would like to than every user who downloaded DialApplet and filled out the poll for new features.
+ DialApplet Call Center:
A new concept of Call Center based on simplicity, independence, flexibility and robustness.
- Multi-campaign support: With the possibility of "hot" modifying the parameters of the campaign.
- Predictive and progressive dialing with detection of fax, answering machines and modems. Based on interactive learning and using a multithreaded technology.
- Manual and Auto Power Dialer. Designed for exclusive campaigns where the quality of the call is fundamental.
- Workflow: the easiest and most robust system to create, modify and manage our argumentaries. The dialing of the numbers with the option to call them again by user or campaign is fully integrated into our dynamic workflows.
- Queue monitoring: Real-time display of all the calls that are in Asterisk queues.
- Quality Metrics: the most used metrics in the Call Center industry, with a fully-configurable reporting system.
Agent view:
+ Average call length by agent.
+ Average answer time by agent.
+ Answered incoming calls.
+ Outbound calls by agents.
+ Unanswered calls by agent.
+ Number of available agents.
+ Breaks by agent.
+ Total break time.
Call Center view:
+ Average / minimum / maximum call length by day of the week.
+ Timeout between calls by day of the week.
+ Details of the calls at a particular date and time.
+ Details of the incoming calls at a date and time.
+ Details of the outgoing calls at a date and time.
+ Details of the missed calls at a date and time.
+ Details of the unanswered calls at a date and time.
Campaign view:
+ Talk time by worked day.
+ Ranking of use by agent.
+ Number of calls completed.
+ Completed calls by campaign.
+ Automatically attended calls.
+ Average / minimum / maximum time between calls a day.
+ Time between calls by time. - Monitoring: all the vital data in real time. Agent status: busy, free. Call status: complete, congestion, rejected, autoattended, unanswered, fax, answering machine, error...
- Detailed list: Get the details of the calls of every campaign with a simple click having several levels of detail (agent, status, time,...).
+ Improvements in the product:
- Added a search filter into the recordings panel allowing you to filter by user, source, destination, beggining and length.
- Added a search filter into the calls panel allowing you to filter by user, source, destination, beggining and length.
- Improved the contact management for campaigns with more than one million telephones.
- Optimizations in the management of event notifications.
- Improved the integration between argumentaries and external applications through the Ring & Open feature.
+ New features and improvements in the whole family of products (Enterprise, Auditor and Call Center):
- Multiple Asterisk Managers.
- Integration with Thunderbird.
- Active presence.
- Call registry including lost, incoming and outgoing calls.
- Possibility of using a local database.
- In the Ring & Open feature, we add the interconnection through a web service.
- Forward to the voicemail box.
24 April 2009 Launched DialApplet Operator 1.7 beta
One of the most critical parts of a telephony installation is the operator workstation. For that reason we present you DialApplet Operator, the DialApplet edition focused on receptionists/telephonists, designed under the following premises:
- Ease of use.
- Practical design.
- Handle the incoming and outgoing calls efficiently.
- Increase the collaboration and corporate communication.
Among the main features are:
- Intuitive operator panel without limits in the number of extensions.
- Blind and attended transfer through drag&drop or with the right mouse button.
- Multi-HQ: allows monitoring and transferring to several Asterisk.
- Multiplatform: Windows, Linux and Mac OS X.
- Integration with the corporative directory.
- Call noticing popup.
- Chat with the rest of the users.
- Advanced features for outgoing calls such as Copy to call, Click to Call or Quick Call.
- Easy installation and configuration; intuitive and not aggressive with Asterisk.
With DialApplet, 100% of satisfaction is warranteed since you can try out any edition you want for free during 30 days and without obligations. What are you waiting for to try out DialApplet Operator!?
25 March 2009 DialApplet Free launched
The DialApplet Free edition has just been launched. This edition is free (non-costly) and complete, and may be used with no time limits. It's possible to register as many serial numbers as needed from the page of the edition as well as to download it for Windows, openSUSE and other Linux distributions.
This edition allows the users to enjoy the following features for free:
- Copy to call
- Quick Call
- Click to call
- Outlook integration
- Click for voicemail
- Call popup window
- Ring & open
- Click to e-mail
23 February 2009 DialApplet 1.6.0
We are proud to present you the new release 1.6.0 of DialApplet.
+ New features:
- Attended transfer.
- Blind transfer.
- Outlook integration.
- Support for drag&drop with contacts, extensions and calls to make transfers or stablish calls.
- Extension quick search bar.
- Automatic recording.
- Whisper spy, both to extensions as well as to agents.
- Support for prefixes in external calls. DialApplet is now capable of adding a prefix when making a call to an external number and remove it when showing the call popup.
+ Improvements in the product:
- Support for more than one call at the same time in the "My extension" panel.
- Possibility to add the context a call comes from in the call actions as %6.
- New configuration wizard to ease the initial configuration of DialApplet.
- Improved compatibility with international phone numbers.
- Previously stablished calls already appear right after logging in to DialApplet.
+ Fixed bugs:
- Display an error message if no agent has been defined in Asterisk.
- Fixed a bug that could make a previously added contact's picture to appear if it had the same phone number.
- Warn when trying to add a phone number that already belongs to some other contact to avoid duplicates.
Remember each Service Key has the following related services available:
- Installation and start up warranty.
- E-mail support.
- On-line software updates.
- Influence the development of DialApplet through polls.
12 January 2009 DialApplet 1.5.3
The version 1.5.3 of DialApplet has been released including some fixes and improvements:
- Improvements to avoid the database connection to get interrupted after a certain amount of time due to inactivity.
- The Windows installer has been translated to english and german.
- The installation and user manual has been translated to german.
Now you can also try DialApplet for free during 30 days.
27 November 2008 DialApplet 1.5.2
The version 1.5.2 of DialApplet has been released including some fixes and improvements:
- Improved the compatibility with the most recent PostgreSQL versions.
- Improved the stability.
- When there are too many popup windows (e.g.: when there are many pending notifications and they all appear suddenly) they move down as soon as there is some room for them so that they can always be seen.
- Placed the Asterisk Manager option at the first place in the configuration dialog to improve usability.
- Fixed a small bug that caused phone numbers added using the edition dialog to get blank spaces and hyphens removed.
11 November 2008 Meet us at VoIP2DAY
- During the whole length of the fair, DialApplet will distribute 1000 flyers so that you can give our product a try.
- Not forgetting that on the 12th of November at 11:00 we will be giving a conference explaining all the advantages of DialApplet.
- Technicians specialized on the product will also attend the meeting to solve your questions.
- At the stand of our distributor Avanzada7 you will have all the information.
- Cilck the link to register for the event: http://www.voip2day.net.
5 November 2008 DialApplet 1.5.0
The new release 1.5.0 of DialApplet is here with a lot of improvements:
- New list of extensions of the group fully renewed. Now it shows the context and all its extensions even if they are not talking and it provides two filters that allow you to show or hide the extensions that are not connected and the ones that are not talking.
- Support for several phone numbers for each contact, allowing you to distinguish between fixed phones, mobile phones, faxes and switchboard extensions. A descriptive text can be also added for each phone number.
- The active calls that were stablished before DialApplet started are now also shown.
- DialApplet now has a chat system. To start chatting you may right-click an extension where a user is connected and select "Chat".
- New field for every contact to show the contact's enterprise.
- From the list of extensions you can double-click an extension to call it.
- New voicemail messages indicator.
- The status icon now also shows when the phone is disconnected.
- German translation.
- Now you may use blank spaces and hyphens in the phone numbers and if a phone number with a slash is copied it is understood as being two phone numbers so only the first one is copied. The international calling prefix is also correctly interpreted depending on the country which is configured in the system (for instance, in Spain it is understood to be 00 and on the USA 011).
- Added an option to show the popup window warning or incoming calls when someone from the group receives an incoming call.
- Added an option to automatically record all the calls.
- DialApplet now receives notifications of changes in the database, so the changes are detected instantly and the load in the server is also reduced.
25 October 2008 Attendance to VoIP2DAY
DialApplet will be at the meeting point for the VoIP sector.
- VoIP2DAY is born as a meeting point in the voice and video over IP world for Spain and Portugal.
- It will take place next 12th, 13th and 14th at the Colón hall in the "Centro de Convenciones Norte" (Ifema - Madrid, Spain).
- On the 12th of November at 11:00 we will be performing a conference about the advantages of the product.
- During the three days you will have information at the stand of our distributor Avanzada7. Don't forget to ask for your flyer.
6 October 2008 DialApplet 1.4.2
DialApplet 1.4.2 has been released with the following improvements:
- Fixed the detection of the IP address of the computer when there is some invalid network device reported by the system.
- Support for opening links in HTML notification popup windows.
- Improvements in the concurrent communications in Asterisk Manager.
18 September 2008 DialApplet 1.4.1
The new version 1.4.1 is available. Thanks to the new global shortcuts by contact it's possible to assign key combinations to call any contact we want. It also includes the following improvements:
- When starting DialApplet twice, two instances of the application were executed and the icon appeared twice in the system tray. Now when DialApplet is executed two or more times, the second time no new instance is created but the first one is just activated.
- Registers in the database the logout and logs the agent out when the computer is shut down, the user logs out of the system, the DialApplet process is finished and when the program is executed in a terminal and Ctrl+C is pressed.
- Fixed a crash when a contact is copied to the clipboard and the Add button is used to add a contact from the popup window.
- Notifications stay open all the time now until the user closes them manually instead of disappearing after 10 seconds.
- Fixed a bug that caused DialApplet to stay all the time like if it was connecting to the server when an error happens while asking for the information of an IAX peer.
- After changing in the configuration the global shortcut to open the quick call window, this change wasn't applied until the next time DialApplet was started. This problem has been fixed and now the change is applied instantly.
- Changed the default key to open the quick call window to F12, since F11 is often used to set the programs on full screen mode.
1 September 2008 New distributor: Avanzada7
- We are pleased to announce you that Avanzada7, a company specialized in the distribution of added value to instruments and solucions of communications for the spanish and portuguese market, has had faith in us to distribute the DialApplet solucion.
26 August 2008 DialApplet 1.4.0
We have published the version 1.4.0 with new very interesting improvements.
- Quick call: by pressing F11 (customizable) a window appears allowing you to quickly call any phone number or any contact in the contact list.
- Copy to call: when you copy a phone number to the clipboard a popup window appears allowing you to call this phone number or add it to the contact list.
- If there is a phone number in the clipboard, you can call it by pressing Control+Alt+V.
- New feature to be able to save the last username and password used to log in, so you don't need to type it every time.
- Added an option to make DialApplet start automatically when the system boots up.
- The main window can be minimized to the system tray after connecting.
- Improved compatibility with queues containing agents.
6 August 2008 DialApplet 1.3.1
The version 1.3.1 has been released now, including some improvements in respect to the previous version:
- Improved the compatibility with IAX peers.
- An error message is shown if the name of the SIP/IAX peer does not exist in the server.
- The AGENTBYCALLERID_extension variable is now stablished correctly.
- More details are stored in the log.
30 July 2008 DialApplet 1.3.0
The new version 1.3.0 has been released, containing interesting innovations. It has support for centralized notifications, which can be sent by DialApplet Manager to DialApplet users. Furthermore, several actions can be performed now when answering a call depending on the context from which it comes. The following changes are also included:
- Added support for telephones whose user name is different from its extension number.
- Improvements in the session management: by changing the configuration, the user doesn't need to login in again (unless the server configuration has been changed). If the connection gets broken, DialApplet restores the login automatically upon recovering it.
- By changing to the break mode, the session of the agent is closed, so you queue agents won't receive anymore calls.
- Changed the iconset to the Oxygen theme.
15 July 2008 DialApplet 1.2.2
The new version 1.2.2 contains some fixes:
- The recording of calls when the call is made to a queue with agents has been fixed.
- Fixed a bug that caused the contacts in the contact list not to be shown when clicking the clear button.
- In certain cases the phone number of the caller was not shown. This problem has been fixed.
30 June 2008 DialApplet 1.2.1
The version 1.2.1 has been released now, including the following changes respect to the previous version:
- Improvement in the agents authentication system.
- New feature: a new option has been added, allowing you to show the number of seconds the phone is ringing without being answered.
- When requesting the help a web browser is opened with the user manual, more complete and updated than the small internal help file DialApplet had.
10 June 2008 DialApplet 1.2.0
DialApplet 1.2.0 has been released. This new version includes two important changes. On one hand, support for PostgreSQL has been added, switching to it as the database management system that is used by DialApplet. On the other hand, though DialApplet already showed the pictures associated to the contacts in the database, now it ¡s also possible to add, modify or remove the pictures from DialApplet when editing a contact. The following bug fixes are also included:
- When a contact is added in the middle of a conversation, the details of that contact are now shown instantly instead of having to wait for an update of the contact list cache.
- Improvements in the installer and the software update system.
- Fixed a bug in the automatic update that caused the downloaded Windows installer not to be deleted after finishing the software update.
- New feature: automatic download of the configuration by a XML file.
- New feature: button in the "My extension" panel and the call popup window that allows you to add a phone number to the contact list.
- The details of a call can be copied from the "My extension" panel.
- A small description in the textbox used to type a phone number to call.
30 May 2008 DialApplet 1.1.3
Released the revision 1.1.3 of DialApplet with the following changes:
- Fixed automatic updates in openSUSE 10.2. Now YaST is used instead of Zypper in this version and earlier versions.
- Fixed a bug that prevented the contact's picture to appear properly.
- If a contact's picture is bigger than 64x64 it gets resized. That way the popup window doesn't get too big.
- Fixed a bug that caused the contact list to be cleared when disconnecting from the server and connecting again.
- Changed the break and log out icons because they were a bit confusing.
22 May 2008 DialApplet 1.1.2
- Added a change log to the contact list. Using it, instead of having to download all the contacts from the database each time to update the cache, only the changes are downloaded. Thanks to it, the contact list can now be safely updated every 10 seconds, not every 5 minutes like it was until now.
- New feature: now an e-mail can be sent to the contacts through the contact list context menu.
17 April 2008 DialApplet 1.1.1
- Fixed a bug that caused the serial numbers of the Call Center edition to be confused with the Enterprise edition.
17 April 2008 DialApplet 1.1.0
DialApplet 1.1.0 has been published. The most important new feature is a new centralized contact list that is stored in a database. The contacts can be added, modified and removed from a panel specially dedicated to it. Also, now the size of the panels gets correctly restored on DialApplet start, just the same as it was left the last time.
26 March 2008 DialApplet 1.0.1
In this version a few bugs have been fixed:
- A crash has been arranged when DialApplet the first time is configured without activating autoprovisioning.
- Sometimes the serial number was not properly registered. This bug has been fixed.
25 March 2008 DialApplet 1.0.0
The version 1.0 of DialApplet has been published. This version has a renewed interface with a different design and distribution of its elements that works out nicer and more intuitively. The installation has been homogenized, offering DialApplet installers for Windows, RPM packages for openSUSE and .tar.bz2 packages for other distributions of Linux. A software update system has also been included, checking for new DialApplet versions and allowing the user to easily download and install them. It also has the following changes:
- A text box has been included that allows you to call any phone number just by typing it and pressing Enter (Click to call).
- DialApplet tries to create the database tables if they are not created, so it's not needed to create them manually anymore when performing the installation.
- Improved security on database queries.
- Now the list of extensions in the same context is obtained from Asterisk instead of storing it in the database.
- Added an option to get the extension number from the IP address of the device used to stablish the connection to Asterisk.
- Changed the error management to show a clearer message when the network doesn't work.
- The Tecsible proxy is now optional, so it's also possible to stablish the connection directly to the Asterisk Manager.
- The administrator password can be changed in the configuration dialog.