DialApplet Operator:

The objective: to provide an improved operator service.

• Handle efficiently the incoming calls as well as the outgoing calls.
• Increase the performance thanks to the active presence system.
• Improve the collaboration due to the shared contact list.
• The perfect tool for the most demmanding organizations.
• Ease of use and practical design.

Taking care of the details:

• Easy installation. No need to modify or add files in Asterisk.
• Multiplatform: Windows, Linux and Mac.
• Multi-HQ: allows monitoring and transferring calls between multiple Asterisk PBX.
• Blind and attended transfer through drag&drop.
• Integration with the corporate directory, intranets, CRM and ERP.
• Allows monitoring and transferring to multiple Asterisk.
• Call registry including lost, incoming and outgoing calls.
• Advanced features for outgoing calls such as Copy to call, Click to Call or Quick Call.
• Active presence. The operator has all the time a vision of the status of the users (available or unavailable) and the reason (meeting, sick, do not disturb,...)
• With DialApplet, 100% of satisfaction is warranteed since you can try out any edition you want for free during 30 days and without obligations.