Challenges:

Nowadays, both banking and insurance are being restructured and are at a stage of starting customer consolidation.For this step, financial services need a tool that allow them :

• Reduction in fixed costs.
• Elimination of superfluous tools.
• Customer proximity.
• Flexibility in the decision-making process.

To highlight:

• Multi-channel, management of patient requests by phone,e-mail, SMS , chat (Corporative web ) or IVR (Auto-service).
• The solution can identify the patient by his phone number or by IVR .By this way we attempt to give priority to the call,routing the appropriate operator and the option of customising your greeting message.
• A powerful robot dialler oriented to outstanding payments reminder and receipt notifications.
• Simple and scalable migrations of your actual systems.
• Control of quality management in a real time with a differentiating component of advanced pro-activity.The system warns you and makes decisions before a non-compliance situation
• Operators can be in different locations and can carry out teleworking .
• Powerful Help Desk tool geared towards automated IT processes in the organization.
• Taking full control of the call with the mouse: Park, Capture, State...