A complete solution to manage your platform: specialists in managing outgoing,incoming and blending campaigns.
To highlight:
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Predictive dialler based on failure rate algorithm.
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4 types of dialler that can be adapted to any situation (predictive,progressive,power dialer auto and manual).
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Integration with IVR and voice recognition.
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A multi-client,multi-service,multi-user and multiplatform application.
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Our scripting module is called ShowFlow,a new concept of scripting creation and modifying based on the autonomy of the user.
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Up to 30 phone numbers and 20 full configurable auxiliary fields per contact.
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Advanced control and supervision tools in real-time of all Call Center calls.
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Powerful ACD entry with the call identification, service or time without answer the phone.
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System with fixed recording,on-demand recording or by service . Different types of filtering for contact data.
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Conector con terceras aplicaciones capaz de invocar webs, ejecutables, sockets o webservices. Con los datos estratégicos de la llamada.
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A wide range of reports,metrics and DashBoard with export capabilities to web,excel,csv or printing.
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Advanced proactive approach, the system emits events in risk situations previously defined by the user.