A complete solution to manage your platform: specialists in managing outgoing,incoming and blending campaigns.

To highlight:

• Predictive dialler based on failure rate algorithm.
• 4 types of dialler that can be adapted to any situation (predictive,progressive,power dialer auto and manual).
• Integration with IVR and voice recognition.
• A multi-client,multi-service,multi-user and multiplatform application.
• Our scripting module is called ShowFlow,a new concept of scripting creation and modifying based on the autonomy of the user.
• Up to 30 phone numbers and 20 full configurable auxiliary fields per contact.
• Advanced control and supervision tools in real-time of all Call Center calls.
• Potente ACD de entrada con identificación de la llamada, servicio o tiempo sin atender el teléfono.
• Sistema de grabación fija, bajo demanda o por servicio. Distintos tipos de filtrado por datos del contacto.
• Conector con terceras aplicaciones capaz de invocar webs, ejecutables, sockets o webservices. Con los datos estratégicos de la llamada.
• A wide range of reports,metrics and DashBoard with export capabilities to web,excel,csv or printing.
• Sistema de proactividad avanzada, el sistema emite eventos en situaciones de riesgo previamente definida por el usuario.