By a button of Chat that appears in the pages of your website, the agents of the contact center can attend online the visitors of your site.

Benefits:

• Online real-time synchronous system.
• Recording of all conversations.
• Help boost Internet sales.
• Call Reduction.(Abandonment)
• Direct and close service to customers/users.

To highlight:

• Management of assignment by means of unified queue.
• Recording of all conversations.
• Origin and user identification.
• Fully integrated with our scripting module (Showflow).
• Possibility of making calls usign click to call.

How does it work ?

• The user clicks the Chat button of website.
• By clicking the Chat button,the user fills the initial data.
• The available operator receives the request of chat in his/her console in which he(she) reads the information deposited by the user (name and initial question) and accepts the request of chat.
• On having accepted the request, both the user and the operator chat online with each-other through private windows.
• The agents, across the console of chat, manage the requests of assistance of the users.
• When the management of chat is finished , the operator returns to be available for the following request.
• The supervisor can monitor at all time the chat and analyze the reports of the service.