Challenges:

In a global competitive environment where the differentiation and productivity are sough,strategies of loyalty , customer service and gaining new clients are essential by:

• Automation of Back office and Front Office processes.
• Customer satisfaction.
• Cost optimization.
• Customer loyalty by a multi-channel experience.

To highlight:

• Instant relationship between a client and an operator.
• Multi-channel solutions using e-mail, sms, voice, Fax and social media. Adapting rapidly to the changing market needs.
• Unique interface for the operator. An integral control of calls is obtained by using the mouse: Put on hold, Capture, State...
• Customer service integration with e-commerce,guiding the customer,in real time, about the purchase.
• Multi-channel loyalty of advantages and existing promotions.
• Agents can be connected from different company offices or from home.(Telecommuting).
• Queue treatment in real time with voice and written traffic monitoring.