Integrate your customer in your business.
- Multi-user and Multichannel
- Identification and warning by means of screen popup of the service and of the client.
- Possibility of capturing IVR or voice recognition variables.
- Information in real time of the state of all agents in the campaign.
- Real-time monitoring of queues status.
- Capture of calls by drag & drop.
- Transfers of assisted and direct calls with a single click.
- Priorities in the assignment of calls from agents of the call center .