Challenges:

The study,design,development,implementation, support or management of computerized information systems,in particular of application software and computers hardware,are are the capabilities of the industry.For this ,they need a Service Desk that is :

• With cost-per-use, with no major initial barriers.
• Easy to use.
• With an integral management of the SLA.
• Under the market standards.

To highlight:

• Instantaneous relationship between the client and the technician.
• Multichannel solutions, using e-mail, SMS, Voice, Fax and social media.Adapting quickly to market demands.
• Single interface for the operator.Taking full control of the call with the mouse: Park, Capture, State...
• Customer service integration with e-commerce,guiding the customer,in real time, about the purchase.
• Queue treatment in real time with voice and written traffic monitoring.
• Agents can be connected from different company offices or from home (telecommuting).