The new digital age has meant that the media have to adapt as fast as possible to changes imposed by society:
- Obtaining,creation and disclosure in real-time.
- Business optimization.
- Multichannel, all the new channels of information can be analyzed in real time.
- Integration of mobile in Web forms,at both voice and video level .
- Call routing depending on mobile costs.
- Customer identification by code or membership loyalty card.
- An automatic reminder via several channels (Calls,SMS,e-mails) of appointments,follow-up,changes,emergencies...
- Automatic dialler for daily notice of events (For example: overdue bills ).