Challenges:

The new digital age has meant that the media have to adapt as fast as possible to changes imposed by society:

• Obtaining,creation and disclosure in real-time.
• Business optimization.
• Teamwork.
• Socialization

To highlight:

• Multichannel, all the new channels of information can be analyzed in real time.
• Integration of mobile in Web forms,at both voice and video level .
• Call routing depending on mobile costs.
• Customer identification by code or membership loyalty card.
• An automatic reminder via several channels (Calls,SMS,e-mails) of appointments,follow-up,changes,emergencies...
• Automatic dialler for daily notice of events (For example: overdue bills ).