We are glad to inform you that the premiere of DialApplet version 5.0 has been a big success.
The representatives of European and Asian companies were very satisfied with the result presented in Kuala Lumpur, two weeks ago.
DialApplet has increased the scope of his solution with his additional benefits like the configuration of ACD or IVR transactional or the Leads attraction at Internet. We want to focus on the new Cloud business model. In this model, the Contact Center has just to optimize the productivity because the infrastructures are carried out by the service supplier. The Cloud platform is located in Asia, Europe and America. Moreover, deserves a special attention the harmonious performance of its six channels of communication. Every single channel is a key player of the perfect orchestration.
DialApplet is at the forefront of new technologies. Sophisticated product design and user-friendliness is the perfect definition of DialApplet solutions. The Cloud model includes all the functionalities of the sales model and furthermore has the advantages of this new model.
From small initial investor without knowledge or financial resources, to the big business with many years of experience in the sector is the daily DialApplet sale’s profile.
Certainly, they can be proud of their product, especially if they look back and realize the sharp growth over the past years.
We are pleased to inform you that from May 8 we make available to the public the new suite 5.0. For the worldwide presentation we have chosen Kuala Lumpur, within the framework of the AsterConference Asia, April 30. The main novelties are:
-Modular and native multichannel through unique queue.
-Desktop multi-channel and creation of a web thin client.
- 4 robots, one for every multichannel.
-Visual configuration of the ACD using web interface.
-Improvement of the contact rate of the Predictive Dialer.
-Billing of calls, multi-channel and staff costs.
In addition to the presentation in Kuala Lumpur, on April 26 we will make a preview in Istanbul. If you can not attend any 2 events, will be happy to make you a demo by remote control or through our network of partners.
Thank you and Best Regards
The prestigious Eccos Foundation has chosen the integral solution of Call Center DialApplet. Eccos is the convergence of two ideas, first: a training project in Call Center for people with disabilities and the second: a project of teaching of new technologies for information and communication ( ICT technology). The Foundation provides to the beneficiaries a training that is complemented by a scheme of comprehensive care including psycho-social intervention and job placement.
From Eccos Contact in Colombia, Maritza Silva, Executive Director highlights about the project: "DialApplet platform is tailored to people with physical or visual disabilities, this has been one of the main reasons for our choice". On the other hand she mentions: "Another main reason has been the flexibility and robustness that has given to us DialApplet solution".
The project management was followed by TSP company,which has more than 15 years of experience in the IT sector , being a leader in Colombia thanks to their excellent service. Positioning in strategic sectors such as health, education, industry and trade sectors. From TSP, Carlos Julio Carlos J. Díaz S. points out: "We specialize in giving our customers the best solutions in the market, so we work with prestigious companies such as Cisco, Microsoft, Vmware, or DialApplet".
Finally, Sergio Aparicio, responsible of the company stands out: "We are delighted that our software helps people with physical or visual disabilities enter the labour market" and mentions "this project is a clear example of the quality of our start-up services, adapted to the peculiarities of each country"
DialApplet, a Call/Contact Center software manufacturer, is pleased to invite you to the 3th Turkey DialApplet Tournee, which will take place in 26th April in Istanbul.
After the success of our first two editions in Madrid (Spain) and Costa Rica (Colombia), we are glad to invite you for the third editions in Istambul.
The Tournee is a customized event which allows us to understand the needs of your Call/Contact Center. You will be able to have a meeting with our best team from Spain with the aim to know your requirements and particularly we will focus on the cloud solutions and the different types of dialer which allows you to contact with your customers.
Visit our web site or contact us for further information. firstname.lastname@example.org
In the words of Nicolas Zagazeta, manager of the company: "The fact that DialApplet application has a familiar user-interface means that it is easy to learn and accelerates the rates of adoption in the enterprise.". On the other hand he also says: "Another important point is the support of third level provided from Spain, it seemed that DialApplet technicians were in Peru".
The project was led by the company StarTech Peru, specialized in Call Center solutions. Jorge Malca, commercial manager of the company, indicates: "The support of DialApplet is absolute in both technical and commercial terms.The strong point of DialApplet is the proximity of all their departments". He also adds: " The solution is having a great reception in the Peruvian market thanks to its friendly administration for users and their prices without competition".
Finally, Aida Barón, sales manager of DialApplet, says: "This is a clear example of the added value of DialApplet in software quality,added services, start-up services and production "