The sector tends to consolidate the sales vía mobile and Internet channels:
- Integration and control of the entire sales process.
- Platforms of social e-commerce.
- Tools geared towards the achievement of goals.
- BackOffice platforms fed , in real-time,with contact centre data.
- Multichannel, managing citizen requests by phone, e-mail, SMS or Chat (corporate Web).
- Integration of mobile in Web forms,at both voice and video level .
- Simple interconnection with third party applications, the corporate application will appear automatically to the operator showing different states of the call.
- Taking full control of the call with the mouse: Park, Capture, State...
- An automatic reminder via several channels (Calls,SMS,e-mails) of appointments,follow-up,changes,emergencies...
- Customer identification by code or membership loyalty card.
- Outgoing call routing according to cost and schedule.
- Automatic call diallers.This is to ensure that a particular group of client are always phoned.