Challenges:

This sector must be flexible to customer needs and has to be quickly adapted to changes in legislation. The market requests that Call Centre´s providers should have a tool which provide them:

• Quality: Using the latest technology and software methodologies.
• Quality: Using the latest technology and software methodologies.
• Flexibility: Capacity to be easily adapted to production needs.
• Prices: Can be adjusted to their projects with lower initial barriers.

To highlight:

• The solution is multi-client and multi-campaign.The same operator can attend several campaigns at the same time based on production needs.
• Thanks to the prior identification of clients,we can adapt to the requirements of each customer.
• The display, in real time, of different dashboards allows to display , by a simple click , those parameters which have to be improved.
• There are 4 types of diallers:Predictive,Progressive,Power Dialler Auto and Manual.These diallers are designed for a fast start-up production, from the department of operation´s point of view.
• Powerful connector with third-party applications.The ability to interact ,in real time , with several applications at the same time.
• Showflow (Scripting): It is predestined to increase the value of customer service,telemarketing or recoveries, thanks to the flexibility and the power when creating, modifying and analysing the tool.
• Multi-channel, unified management by phone,e-mail, SMS , chat (Corporative web ) or IVR (Auto-service).