Challenges:

The delinquent payments rate increase everyday all over the world,breaking debt records and default rates.The companies require a platform with the following benefits:

• Effectiveness: using the latest technologies.
• Speed: Direct contact with programmers of the solution.
• Globality: Total vision of debt backgrounds.
• Transparency: Information in real time of the evolution of the recovery.

To highlight:

• Every call is converted to a data,so the type ,result,record and the workflow of the operator can be viewed with a simple click.
• Easy interconnection with third-party applications.The application is automatically opened to the operator when the call is answered ,with all the client´s data.
• Automatic dialler (without human intervention) that allows up to 30,000 calls per hour.
• Management of up to 15 phone numbers per contact and control of different time slots of recall in cases of fails.
• Contact the debtor by e-mail or SMS,debt evolution and monitoring.
• Human response recognition,answering machine,busy line,no response y disconnected line.
• Optimisation of debt management procedures.The flow of a call is controlled via mouse.
• Real-time control of operators production.