We are pleased to inform you that we will participate in the prestigious Congress where we will  post our latest in predictive markers, monitoring , recording of audio / video and music surveys.
The forum will be held the next 13,14 and 15  of May in Mexico City, we will be jointly with the company Tesi Gandia.

On the other hand, we wanted to thank the great acceptance obtained in the past Open Contact Forum Chile, held the past 17 and 18 April, where we saw the latest trends in Call/Contact center industry.
This event organized by our company  is the result of determination in recent years, the consolidation of the markets and our commitment to internationalization.

DialApplet, a company specialist in software of Call Center, invites you to the free access event " Open Contact Forum 2012", which will be held on 17th and 18th of April in Santiago of Chile.
The event consists of two days:
· During the first day we will do a tour through all our Call Center's suite. We will begin on the part of technology and will end up by emphasizing in the part of operations.
Take this opportunity to finish the day with the solution installed in your call Center.
· The second day will be devoted to diverse conferences related on the last trends in the sector of the Call/Contact Center. We will have different international referees that will penetrate into the new opportunities of business of the Contact Center and into the advanced technologies of leadership into the organizations.
Do not lose this great opportunity! For more information, visit the web of the event: www.opencontactforum.com.

• Installation CD of the DialApplet server.
• 3 licenses of Call Center Suite.
• 1 license of Auditor.
• Suppot during the commissioning  of the Demo Kit.

  For more information or to participate in the  campaign "Demo kit", please fill free to contact us : sales@dialapplet.com

Nowadays the Spanish company is working for some of the principal telephone operators, possesses numerous  offers and comparators of ADSL.

José Luis Julvez, Managing Director of Leads4Sales, considers the following 3 factors  essential  in the success of the project of integration of the call center software :

• With Dialapplet we have integrated  in a single  tool CRM and Telephony. We have flexibility at the moment of managing the different campaigns with which we work and also the immediacy in the contact with the client. Our business is based on the " Direct Response " and with capture across Internet, the importance of the immediacy is for it.
• On the other hand, and due to the great capacity of innovation of my company, DialApplet is crucial for being a tool where the constant development and the tests of new formats are easy and rapid, as to be able to accompany to the growth and the development of the different strategies of Marketing.
• We have found the reliability in the part of telephony and a good  Date Base 's architecture, which allows us to analyse constantly the critical KPI of the company and so we are able  to have an absolute control and optimize the profitability of the business day after day.

On the other hand, Mr: Julvez indicates that he   considers: " fundamental the great improvement that we have obtained in the treatment of leads. Nowadays we are capable of attending to 98 % of the inbound calls, beside attending to calls across the C2C in less than 3 seconds and answering to the clients who refilled a  request form of information in approximately 10 minutes. This does that our efficiency in the closing sale is very high "

From DialApplet,  Sergio Aparicio responsible for the signature(company) indicates: "We are proud of our  capability to adapt to clients with revolutionary  and innovators  business models   in the world of the telesales, where the treatment of the prospectus is realized rapidly in real time and in a  personalized form. One of the key points of the project has been to be able to have a total analysis of a call, from the origin of this call (Banner, emailing or seekers) up to the resolution of the same one, obtaining this way a very valuable information about the different supports of generation. In addition,the whole team of supervisors can have information of the productivity of his/her team or of an agent,in real time. "

Thanks to the integration of DialApplet with the software point of sales of restoration PixelPoint, the leading chain in Santo Domingo PalaPizza, has managed to automate the entire process of receiving orders.

PalaPizza, with over 20 years of experience in the industry, needed a tool able to optimize the process of operators, perform real-time quality management, and get a metric effective and rapid return on investment without high initial barriers. In the words of Lorenzo Rodriguez, chief technology officer of the chain: "Thanks to DialApplet we have reached our goals of quality and speed of service that we set out early in the project. The scalability and robustness of the system has allowed us to grow gradually without interfering with the production”

The company in charge of managing the project was Iptel, a company with over 10 years of experience in the communication sector. Arnaldo Perez, manager of the company stands out: "The Spanish company's commitment and its flexibility to accommodate to the schedule of Santo Domingo have been fundamental to the success of the project."

Once finished Phase 1, integration with the P.O.S software started. PixelPoint is a world leader in systems integration solutions and services for the restaurant industry with more than 45,000 outlets installed in over 95 countries worldwide. "Thanks to the flexibility of Pixel, the level of synchronization between the two tools is complete, monitoring the state and call data in real time," says Ricardo Castillo, manager of Assaperu, value-added partner of PixelPoint for the CALA region.

The development of the interconnection program fell in the company Trichet, founded in 2003, leader in Santo Domingo, aimed at providing advanced technology solutions in voice, data and video. Alejandro Malla, Chairman of the company, says: "thanks to working with software developers of first level, the complexities of the project were managed efficiently."

Finally Aida Barón, international responsible of DialApplet, states: "This is a clear example of our ability to manage projects in the Americas. For the success of the implementation we had to work closely with companies in Santo Domingo and Peru, adapt us to their needs, peculiarities and different time zones. "

Both companies sign a strategic agreement to develop solutions and services for Call Centers.This agreement strengthens DialApplet strategy to develop the business and to have presence in Chile and Puerto Rico through a specialized partner.
Sergio Aparicio,CEO of DialApplet explained that "It is a mutual choice related to the history,specialization,security in actual customers and of course to the perspective of the future business.
We are convinced that  this relationship will be a good chance and alternative for any IT project in the Call Center sector.The identity of customer service of both companies is a stronghold to raise confidence in the market."He also aims: " One of the main assessments that draw  our attention to Econsol was their highly professional and innovative vision as an international company."

 On the other hand,Julio Duran,CEO of Econsol said: " This agreement represents a very important impulse for our company because it permits us to  increase our services and solutions portfolio and providing customers a global, local,specialized and professional offer.In additional.Mr Durán highlights the support  labour  of DialApplet as:
"Their support us a lot  with the commercial area, for example organising events like Open Contact Forum and as a support level,monitoring every project from Spain"

Codisa is the largest distributor company of the country, representing 26 different manufactures and providing service to more than 32,000 points-of-sale on a national level.
The design of the implementation was managed by the zonal partner Orade/ITM, a pioneer company from Guatemala in applying  the newest technologies  to contact centres in the region.
The project was divided into two parts,the first part was composed of deployment of agents and supervisors  of call centres. On completion of this phase,the installation of Androdíaler was started.Androdialer is a powerful dialler  robot  without human intervention.

The main advantages obtained have been:
     - A quantitative increase of the quality on transactions thanks to the  monitoring tool, reports and customer identification in real time.
     - Integration of call centre´s processes with back-office processes of the solution thanks to the ring & open tool of DialApplet.
     - Costs Savings due to the use of a tool focused on service and the use of auto-service robot.
According to Luis Pedro Wer Asturias, ICT manager of Codisa: "In our 35-year history,we have been noted for developing a technology that permits enhance our customers' satisfaction and automate processes.
DialApplet has met our expectations of improvements in our contact centre."
The engineer  Oscar Mauricio Andrade ,the person responsible of the project,emphasizes:"The proximity and the quality of support provided by technicians of DialApplet, along with the easy tu put on production the environment."
Finally, Sergio Aparicio, CEO of DialApplet  point out :"This is a clear example of our business model based on  commitment and satisfaction of clients and partners".

It’s a pleasure inviting you to attend the Open Contact Forum Lima 2011, which will be held in FORESTA HOTEL & SUITES, on Octuber 25th and 26th.

Open Contact Forum is a free event with a strong training basis, where advanced management techniques for your contact center will be shown. This event is born of the experience acquired during this year by members of DialApplet, an European Software Company specialized in Contact Centers, after participations in Astricon (Washington), Salón Call Center y soluciones CRM de Madrid, Global Contact Forum México 2011 and Andino Congress of Contact Centers in Bogotá.

For any doubt of the event or about the inscription don’t hesitate to contact us or visit the event webpage: www.opencontactforum.com. We appreciate, due to the limited capacity, that you confirm your attendance  as soon as possible.

Ydilmex will provide DialApplet Contact Center Suite in Mexico.

DialApplet and Ydilmex  entered into a global partnership to distribute Contact Center solutions based on Asterisk. As part of this agreement, Ydilmex   will promote and market the solutions of DialApplet for the Mexican market.

DialApplet Call Center Suite, which is now being used in almost 10,000 positions, is aimed at all this segment of the market as it is tailored to meet the needs of a small and large Contact   Center. This platform is scalable from 6 until 3000 positions. In contrast to classical and closed infrastructures of Contact Center, this solution is opened and allows integration with any other system like PBX,CRM,IVR,WEBSERVICES…making possible the management  of new channels like  email o social networks.

 “We have found in DialApplet a partner that we needed. We were searching a rugged and affordable solution for any type of Call Center, from the smallest one to the largest Call Center. The solution we were searching should permit Call Centers to renew their heavy infrastructure in a sustainable way putting ahead the robustness and ensuing service level.” –explain Sergio Carmona, general director of Ydilmex, who remarks that this suite supplements and integrates the capacities of the most popular platforms in the market and it is fits to the needs of any Contact Centre  easily and without hidden costs.

 “We are pleased to be working with partners that have demonstrated   how to generate added value due to their talent and know-how.” Says Sergio Aparicio, CEO of DialApplet.

“Ydilmex is a company that has excellent knowledge of Contact Centres, but also with a clear vocation for customer service, therefore it is the key partner that we needed for our growth in the market.”

In an increasingly competitive world market, the possibility to growth in a sustainable way and to prepare today the future takes on a vital importance, to match the new requirements of Contact Centres.

Available for all the countries of South America from its home office in Mexico City,Ydilmex  searches leading solutions across the Contact Centers World.

To know better Ydilmex and DialApplet, just visit www.ydilmex.com.mx  and

www.dialapplet.com

We are pleased to tell you that we have embarked on a new project which in this case involves social collaboration with “Catholic Foundation Santos” and its project “Santos Call Centre”

This foundation is a social Enterprise located in Medellin, Colombia. The operators in this foundation are women heads of family that participate in a specialized human and academic training program. Furthermore, the beneficiaries are provided with the necessary resources, consultancy and accompaniment to transform their vulnerability and to increase their quality of life.

For this project, at least 30% of the beneficiaries should be   single-pregnant mothers that will be provided with a training        accompaniment, medical and nutritional assistance.       Furthermore, the institution is equipped with a nursery.

The main aim of Santos Call Centre is to provide human, academic and labour tools, which will help the beneficiaries, women heads of family, change the vision of their social environment by increasing their children’s quality and theirs.

 The project, in which DialApplet will collaborate, will include 300 women heads of family and 90 of them are pregnant.

Regarding process duration, the initiative seeks to increase coverage and social impact, so it is anticipated that the process will not last more than 2 years for each beneficiary.

The beneficiaries develops job skills in customer service and skills for coordination of a Contact Centre .These skills will provide them an academic and a human training as this initiative is accompanied by the development of the family life project and psychosocial support with professionals.

The project seeks that 70% of the beneficiaries should be unemployed, from 20-30 years and they should have financial responsibility of their household. The 30% of the beneficiaries are pregnant women from 17-20 years, unemployed and with a verified dysfunctional familiar situation.

By cooperating with this Project, DialApplet expects to help combat this problem of the Society offering to single-mothers a good chance for them and their children, by providing training activities and the possibility of giving to their children a better life quality.  Although being a company specialized in Call centre software we have a responsibility to help in identified problems, in this case the single-mothers in Medellin, Colombia.