Challenges:

We live in a world where hope of life expectancy of population growth gradually every year. At the same time , there are no borders due to globalization,"A light fluttering of butterfly wings can change the world". These are some of the reasons that health sector require useful tools that support health care and these tools have to be efficient,agile,barrier-free and with a strong profitability.

Main features;

• The solution can identify the patient by his phone number or by IVR .By this way we attempt to give priority to the call,routing the appropriate operator and the option of customising your greeting message.
• In the case of abandoned calls, the system can automatically generate an answer call when any agent is available or in a specific slot.
• There is the possibility of opening automatically the quotation manager or client manager.
• A message or audible warnings with alerts or incidents can be sent to operators.
• The operator can manage, transfer or put different calls on hold from the pc.
• An automatic reminder through different channels (Call,SMS,Email) of appointments,emergencies,changes or tracks.
• Multi-channel, management of patient requests by phone,e-mail, SMS , chat (Corporative web ) or IVR (Auto-service).