DialApplet collaborates with Fundación Católica Santos

We are pleased to tell you that we have embarked on a new project which in this case involves social collaboration with “Catholic Foundation Santos” and its project “Santos Call Centre”

This foundation is a social Enterprise located in Medellin, Colombia. The operators in this foundation are women heads of family that participate in a specialized human and academic training program. Furthermore, the beneficiaries are provided with the necessary resources, consultancy and accompaniment to transform their vulnerability and to increase their quality of life.

For this project, at least 30% of the beneficiaries should be single-pregnant mothers that will be provided with a training accompaniment, medical and nutritional assistance. Furthermore, the institution is equipped with a nursery.

The main aim of Santos Call Centre is to provide human, academic and labour tools, which will help the beneficiaries, women heads of family, change the vision of their social environment by increasing their children’s quality and theirs.

The project, in which DialApplet will collaborate, will include 300 women heads of family and 90 of them are pregnant.

Regarding process duration, the initiative seeks to increase coverage and social impact, so it is anticipated that the process will not last more than 2 years for each beneficiary.

The beneficiaries develops job skills in customer service and skills for coordination of a Contact Centre .These skills will provide them an academic and a human training as this initiative is accompanied by the development of the family life project and psychosocial support with professionals.

The project seeks that 70% of the beneficiaries should be unemployed, from 20-30 years and they should have financial responsibility of their household. The 30% of the beneficiaries are pregnant women from 17-20 years, unemployed and with a verified dysfunctional familiar situation.

By cooperating with this Project, DialApplet expects to help combat this problem of the Society offering to single-mothers a good chance for them and their children, by providing training activities and the possibility of giving to their children a better life quality. Although being a company specialized in Call centre software we have a responsibility to help in identified problems, in this case the single-mothers in Medellin, Colombia.