Designed to give a precise and proactive service processescomputer of your company, according to ITIL best practices.
Points of interes:
- Precision when it comes to categorize your interventions (incidence queries requests prevention ) and freedom to the clasifying, thanks to a dynamic system and 100% manageable.
- Mapping of interventions by service levels (first + second+ third ) or third-party management.
- Native integration with telephony: Screen popup with client data , automatic opening of the intervention, click to call from the intervention and all phone records in intervention.
- Different rolesof users that are adapted to the needs of your production: CAU Users, second technical or application level, development,management of projects,auditor or client.
- Multichannel in receipt of interventions as in the follow-up. (Phone, Web, Mail, SMS, Chat or Fax)
- Quality reviews in real time, with participation of the results over 80%.
- Simple and intuitive web interface. Products setting ups .
- Wizards resolution interventions and tracking service scheduled tasks.