See you soon at: AsterConferenceAsia 2013 Kuala Lumpur, Malaysia on 29th & 30th April

Call Center Inbound: Showflow

It is a new concept of creation and modification of scriptsbased on the autonomy of the user. We have called it Showflow.

To highlight:

  • Management of campaigns success
  • Completely configurable vía interface web by non technical staff
  • Ability to make on-the-spot changes.
  • Sufficiency of configure up to 6 types of forms per node of the script.
  • Campaign warning message, unique identifier and attach files.
  • Independence in the choice of scheduling or rescheduling calls.
  • Possibility to require a response to any node of the scripting.
  • An easy and intuitive web-based application without cumbersome programming languages.
  • Different alternative paths depending on the possible answers.Separating the method and workflow of the people running it.
  • Native Union of responses of the stcript with the campaign call status and recording .
  • Inclusion of contact phone number in Robinson/Black List.
  • Calendar of commercial uptake of visits. With control of overlaps.
  • Up to 30 contact data that can be modified in real-time.

Full Compatibilityby products Contact Mail, SMS Contact and Contact Mail getting unify channels of Contact Center in a single interface.