Challenges:

The telecommunications sector has a "multiplier" effect on the economy and it is one of the biggest contributors to GDP growth and employment generation.This requires tools:

• Allowing a speed and agility when making decisions.
• Management of suppliers in real time.
• To have in place procedures for a private and simple treaty with clients.
• To optimize fixed costs.

To highlight:

• Integration of mobile in Web forms,at both voice and video level .
• Simple interconnection with third party applications, the corporate application will appear automatically to the operator showing different states of the call.
• Obtaining dashboards in real time, with possibility of remote connection.
• Automatic sending of an assessment survey at the time you finish the call.
• An automatic reminder via several channels (Calls,SMS,e-mails) of appointments,follow-up,changes,emergencies...
• Multichannel, managing citizen requests by phone, e-mail, SMS or Chat (corporate Web).
• Automatic dialler (without human intervention) that allows up to 30,000 calls per hour.