Omnichannel Software for Call Center

A solution with maximum benefits 

oriented to the customer experience, 

together with an after-sales service

that adapts to your needs.

 
 
 
 
 
 
 
 
 
 

Omnichannel Software for Call Center

A solution with

maximum benefits 

oriented to the

customer experience.

 

Solutions

DialApplet offers solutions with maximum benefits oriented to the customer experience, together with an after-sales service that adapts to your needs.

About us

We are manufacturers and suppliers of high performance technology to enrich experiences and relationships with your customers or leads.

We create a large service platform that covers all the necessary software functionalities, for all types of users and companies. We customize our tools to provide daily solutions of the different profiles of your team.

 
 

DialApplet Call Center

Total management of your call center in real time. Four types of dialing, inbound campaigns, integration with third party apps and integrated IP PBX.
 

DialApplet Contact Center

Omnichannel platform with unique queue management of the agents in the same interface. Background and total traceability of the contact.

 

CX Trunk SIP

Communication supplier specialized in Call Center. Improve your contactability and typify your calls correctly.

 
 
 

DialerBot

Powerful dialing robot without human intervention. Cleans the DB detecting non contactable numbers. Possibility of integration with third party apps.

 

TYPES OF LICENSES

 
  • CLOUD
  • RENT
  • ON-PREMISE

Cloud management of your Contact Center. Without the need of hardware and maintenance expenditure. Great scalability and flexibility to adapt to your needs.

With our Cloud model the maintenance and management of your project is fully covered.

 

Don’t give up anything! Our hybrid model offers you the comfort of your own Contact Center On premise management, with the scalability of the cloud model. Pay for what you use and no more.

A model for those who have their own server and want monthly licenses.

 

Manage the production of your Contact Center in your facilities. Store the information and have immediate access to it. We provide you with the necessary tools for the best exploitation of your services, granting you autonomy through the processes.

A model for those who have their own infrastructure; and assume a higher cost to acquire licenses perpetually.

 
 

SERVICES

DialApplet offers its clients transversal services which facilitate the correct development of the project, from the initial phase which starts at the commercial department, until the client enters the production phase, advising, training and continuously monitoring its evolution. Moreover, we adapt to your needs, being able to integrate with third party applications, as well as developing additional functionalities which are required by different companies in each business model.

 

In order to offer a complete service to our clients, we integrate with third party applications, such as CRM, Softphone, ERP… We count with native integrations such as CATI and Bitrix24.

Our technicians attend and manage your incidents, from Spain and Colombia, having this way a wide range of hours covered. You can contact our team via Skype, telephone and email.

“Turnkey” service that helps you throughout the whole pre-production process.

We study your project, offering the best options, and helping you to achieve your goals.

We reduce the learning curve by providing training hours to the DialApplet users, enabling them to autonomously manage, in a daily basis, the Contact Center.

Our team of developers, study and evaluate the needs of the client, creating custom developments to meet the specific needs of each project.

ARTIFICIAL INTELIGENCE

DIALERBOT

Meet our  DialerBot service, it offers many facilities to contact your customers since thanks to this you will not need the presence of an agent! In addition, it is responsible for cleaning databases among others…

CHATBOT

The Chatbot answers with predefined answers and in case there are contradictions in the messages, it will automatically redirect you to an agent. You will save time and solve many efforts. Find out more about this Bot by clicking here.

 

OMNICANALIDAD

Omnichannel is a communication model used by companies to improve the experience of their customers, allowing them to be in constant contact with the company through multiple channels at the same time. More information here.

This system includes different channels of interaction with the client: 

Management of incoming calss, outgoing and unified blending with the other channels in a history of each contact and customer. If you want more information, click here.
Our programming team has developed a Dialapplet software that integrates with Whatsapp for Bussiness. Expand your spectrum – Interact with its more than 15 billion monthly users.
The service offers functionalities focused on talks between users. Except some, the messages are stored, or archived in case you want to hide them, in the cloud with option to forward, delete, search actions, make calls and various attachments.
Unique management interface for agents and common with the rest of the contact center channels.
The perfect contact center system for the following business models:
Customer care, Sales channel, Helpdesk, chatbot.

Simple and common configuration with the other channels.

Direct, reactive and integral management.
Module for sending SMS through our scripting or Showflow.

AUTOMATIC DIALING SYSTEM

In general, call management offer different types of dialing, which adapt to the specific needs of each campaign, but very few offer the automatic dialing tool. A good option is the DialApplet Omnichannel Solution, which has up to 5 types of dialing that allow the agent to maximize talk time and increase the percentage of contact.