Solutions
A broad portfolio of products focused on each type of campaign/project.
CX Call Center
Real time total management of your call center. 5 types of dialing, inbound campaigns, integration with third party apps and integrated PBX IP.
CX Omnichannel
Omnichannel platform with unique queue management of the agents in the same interface. Background and total traceability of the contact.
CX Trunk SIP
Communication supplier specialized in Call Center. Improve your contactability and typify your calls correctly.
DialerBot
Powerful dialing robot without human intervention. Cleans the BBDD detecting non contactable numbers. Possibility of integration with third party apps.
Architecture
Cloud
Cloud management of your Contact Center. Without the need of hardware and maintenance expenditure. We offer great scalability and flexibility to adapt to your needs. With our Cloud model the maintenance and management of your project is fully covered.
Rent
Don’t give up anything! Our hybrid model offers you the ease of managing the Contact Center on your own premises, with the scalability of the cloud model. Pay for what you use and no more.
On-premise
Manage the production of your Contact Center within your premises. Store the information and have immediate access to it. We provide you with the necessary tools to exploit, in the best way, your services, granting autonomy through the processes.
Services
DialApplet offers to their clients’ transversal services which facilitate the correct development of the project, from the initial phase which starts at the commercial department, until the client enters the production phase, advising, training and continuously monitoring their evolution. Moreover, we adapt to their needs, being able to integrate with third party applications, as well as developing additional functionalities which are required by different companies in each business model.
Start Up
Advising
Training
Developments
Integrations
