Omnichannel Software for Call Center
A solution with maximum benefits
oriented to the customer experience,
together with an after-sales service
that adapts to your needs.
Omnichannel Software for Call Center
A solution with
maximum benefits
oriented to the
customer experience.
Solutions
DialApplet offers solutions with maximum benefits oriented to the customer experience, together with an after-sales service that adapts to your needs.
About us
We are manufacturers and suppliers of high performance technology to enrich experiences and relationships with your customers or leads.
We create a large service platform that covers all the necessary software functionalities, for all types of users and companies. We customize our tools to provide daily solutions of the different profiles of your team.
DialApplet Call Center
DialApplet Contact Center
Omnichannel platform with unique queue management of the agents in the same interface. Background and total traceability of the contact.
CX Trunk SIP
Communication supplier specialized in Call Center. Improve your contactability and typify your calls correctly.
DialerBot
Powerful dialing robot without human intervention. Cleans the DB detecting non contactable numbers. Possibility of integration with third party apps.
TYPES OF LICENSES
Cloud management of your Contact Center. Without the need of hardware and maintenance expenditure. Great scalability and flexibility to adapt to your needs.
With our Cloud model the maintenance and management of your project is fully covered.
Don’t give up anything! Our hybrid model offers you the comfort of your own Contact Center On premise management, with the scalability of the cloud model. Pay for what you use and no more.
A model for those who have their own server and want monthly licenses.
Manage the production of your Contact Center in your facilities. Store the information and have immediate access to it. We provide you with the necessary tools for the best exploitation of your services, granting you autonomy through the processes.
A model for those who have their own infrastructure; and assume a higher cost to acquire licenses perpetually.
SERVICES
DialApplet offers its clients transversal services which facilitate the correct development of the project, from the initial phase which starts at the commercial department, until the client enters the production phase, advising, training and continuously monitoring its evolution. Moreover, we adapt to your needs, being able to integrate with third party applications, as well as developing additional functionalities which are required by different companies in each business model.
In order to offer a complete service to our clients, we integrate with third party applications, such as CRM, Softphone, ERP… We count with native integrations such as CATI and Bitrix24.
Our technicians attend and manage your incidents, from Spain and Colombia, having this way a wide range of hours covered. You can contact our team via Skype, telephone and email.
“Turnkey” service that helps you throughout the whole pre-production process.
We study your project, offering the best options, and helping you to achieve your goals.
We reduce the learning curve by providing training hours to the DialApplet users, enabling them to autonomously manage, in a daily basis, the Contact Center.
Our team of developers, study and evaluate the needs of the client, creating custom developments to meet the specific needs of each project.
ARTIFICIAL INTELIGENCE
DIALERBOT
Meet our DialerBot service, it offers many facilities to contact your customers since thanks to this you will not need the presence of an agent! In addition, it is responsible for cleaning databases among others…
CHATBOT
The Chatbot answers with predefined answers and in case there are contradictions in the messages, it will automatically redirect you to an agent. You will save time and solve many efforts. Find out more about this Bot by clicking here.
OMNICANALIDAD
Omnichannel is a communication model used by companies to improve the experience of their customers, allowing them to be in constant contact with the company through multiple channels at the same time. More information here.
This system includes different channels of interaction with the client:
AUTOMATIC DIALING SYSTEM
In general, call management offer different types of dialing, which adapt to the specific needs of each campaign, but very few offer the automatic dialing tool. A good option is the DialApplet Omnichannel Solution, which has up to 5 types of dialing that allow the agent to maximize talk time and increase the percentage of contact.