Solutions

 

A broad portfolio of products focused on each type of campaign/project.

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CX Call Center

Total management of your call center in real time. Four types of dialing, inbound campaigns, integration with third party apps and integrated IP PBX.

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CX Omnichannel

Omnichannel platform with unique queue management of the agents in the same interface. Background and total traceability of the contact.

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CX Trunk SIP

Communication supplier specialized in Call Center. Improve your contactability and typify your calls correctly.

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DialerBot

Powerful dialing robot without human intervention. Cleans the DB detecting non contactable numbers. Possibility of integration with third party apps.

Architecture

 

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Cloud

Cloud management of your Contact Center. Without the need of hardware and maintenance expenditure. Great scalability and flexibility to adapt to your needs. With our Cloud model the maintenance and management of your project is fully covered.

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Rent

Don’t give up anything! Our hybrid model offers you the comfort of your own Contact Center On premise management, with the scalability of the cloud model. Pay for what you use and no more.

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On-premise

Manage the production of your Contact Center in your facilities. Store the information and have immediate access to it. We provide you with the necessary tools for the best exploitation of your services, granting you autonomy through the processes.

Services

 

DialApplet offers its clients transversal services which facilitate the correct development of the project, from the initial phase which starts at the commercial department, until the client enters the production phase, advising, training and continuously monitoring its evolution. Moreover, we adapt to your needs, being able to integrate with third party applications, as well as developing additional functionalities which are required by different companies in each business model.

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Start Up

“Turnkey” service that helps you throughout the whole pre-production process.
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Advising

We study your project, offering the best options, and helping you to achieve your goals.
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Training

We reduce the learning curve by providing training hours to the DialApplet users, enabling them to autonomously manage, in a daily basis, the Contact Center.
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Developments

Our team of developers, study and evaluate the needs of the client, creating custom developments to meet the specific needs of each project.
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Integrations

In order to offer a complete service to our clients, we integrate with third party applications, such as CRM, Softphone, ERP… We count with native integrations such as CATI and Bitrix24.
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Technical support

Our technicians attend and manage your incidents, from Spain and Colombia, having this way a wide range of hours covered. You can contact our team via Skype, telephone and email.

DialerBot

Meet our  DialerBot service, it offers many facilities to contact your customers since thanks to this you will not need the presence of an agent! In addition, it is responsible for cleaning databases among others…

ChatBot

The Chatbot answers with predefined answers and in case there are contradictions in the messages, it will automatically redirect you to an agent. You will save time and solve many efforts. Find out more about this Bot by clicking here.

Bot

Omnichannel

Within our solutions, you can find Omnichannel. This solution will allow any contact to arrive by call, Whatsapp, Telegram, Email, Webchat, Social Networks (Facebook and Twitter) and SMS simultaneously. Visit our page of Whastapp for business! 

More opportunities, more clients and more incomings

Our secret: a global software solution, with maximum benefits, together with a customer service that adapts to your needs. Our users talk about us …