Solutions
A broad portfolio of products focused on each type of campaign/project.
CX Call Center
Total management of your call center in real time. Four types of dialing, inbound campaigns, integration with third party apps and integrated IP PBX.
CX Omnichannel
Omnichannel platform with unique queue management of the agents in the same interface. Background and total traceability of the contact.
CX Trunk SIP
Communication supplier specialized in Call Center. Improve your contactability and typify your calls correctly.
DialerBot
Powerful dialing robot without human intervention. Cleans the DB detecting non contactable numbers. Possibility of integration with third party apps.
Architecture
Cloud
Cloud management of your Contact Center. Without the need of hardware and maintenance expenditure. Great scalability and flexibility to adapt to your needs. With our Cloud model the maintenance and management of your project is fully covered.
Rent
Don’t give up anything! Our hybrid model offers you the comfort of your own Contact Center On premise management, with the scalability of the cloud model. Pay for what you use and no more.
On-premise
Manage the production of your Contact Center in your facilities. Store the information and have immediate access to it. We provide you with the necessary tools for the best exploitation of your services, granting you autonomy through the processes.
Services
DialApplet offers its clients transversal services which facilitate the correct development of the project, from the initial phase which starts at the commercial department, until the client enters the production phase, advising, training and continuously monitoring its evolution. Moreover, we adapt to your needs, being able to integrate with third party applications, as well as developing additional functionalities which are required by different companies in each business model.
Start Up
Advising
Training
Developments
Integrations
Technical support
DialerBot
Meet our DialerBot service, it offers many facilities to contact your customers since thanks to this you will not need the presence of an agent! In addition, it is responsible for cleaning databases among others…
Omnichannel
Within our solutions, you can find Omnichannel. This solution will allow any contact to arrive by call, Whatsapp, Telegram, Email, Webchat, Social Networks (Facebook and Twitter) and SMS simultaneously. Visit our page of Whastapp for business!