If you have a call center and need an All-in-One solution, DialApplet Call Center is what you are looking for. With our call center software we help you to make your operations productive, profitable and also improving the experience of your customers. DialApplet’s call center software allows an integral management of your work centre in real time, allowing to analyse and to diagnose the actual state. Therefore, thanks to this tool you will able to act quickly in case of possible deficiencies at the right time.
If you have a call center and need an All-in-One solution, DialApplet Call Center is what you are looking for. With our call center software we help you to make your operations productive, profitable and also improving the experience of your customers.
DialApplet’s call center software allows an integral management of your work centre in real time, allowing to analyse and to diagnose the actual state. Therefore, thanks to this tool you will able to act quickly in case of possible deficiencies at the right time.
If you have a call center and need an All-in-One solution, DialApplet Call Center is what you are looking for. With our call center software we help you to make your operations productive, profitable and also improving the experience of your customers.
DialApplet call center is a software of call center based in Asterisk. With the telephone exchange of Asterisk and DialApplet you get a perfect combination that cover all the essential requirements of a call center software.
DialApplet’s call center software allows an integral management of your work centre in real time, allowing to analyse and to diagnose the actual state. Therefore, thanks to this tool you will able to act quickly in case of possible deficiencies at the right time.
DialApplet call center is a software of call center based in Asterisk. With the telephone exchange of Asterisk and DialApplet you get a perfect combination that cover all the essential requirements of a call center software.
Calls
In our call center software is included the inbound and outbound calls.
Outbound Call Center
With DialApplet call center you will able to effectively manage the outbound call campaings of your call center.
- 5 different types of dialing: predictive, progressive, power dialer auto, power dialer manual and manual.
- Database management: you will able to manage your database only with a simple click.
Inbound Call Center
The customers experience has to be your priority. Offer to your customers the best service in your inbound campaings that DialApplet brings to your call center.
- ACD: Our ACD allows you to configurate the services through Drag & Drop, which is possible to carry out the routes without technical knowledge. It has among others the following features:
- IVR
- Discrimination by prefix
- VIP list and black list
- Messages and automatic locutions.
Modules
Interaction
Offer to your agents a powerful tool to give to your customers the best experience.
Supervision
Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.
Administration
Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.
Interaction
Offer to your agents a powerful tool to give to your customers the best experience.
Supervision
Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.
Administration
Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.
Interaction
Offer to your agents a powerful tool to give to your customers the best experience.
Supervision
Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.
Administration
Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.
Analytics
With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.
Interaction
Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.
Analytics
With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.
Interaction
Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.
Analytics
With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.
Interaction
Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.
Architecture
You can choose to have your call center software between three different modalities.
Cloud
Cloud manage of your call center. Without the need of big dispenses in hardware and maintenance. Great scalability and flexibility to adapt to your needs. With our cloud model the maintenance and management of your project is covered.
Rent
Do not give up anything! Our hybrid model offers you the convenience of you own call center On premise management, with Cloud’s own scalability. Pay for what you use.
On Premise
Manage the production of your call center in your installations. Store the information and have immediately access to it. We give you the tools for the best exploitation of your services, granting you autonomy in the processes.
Added Value
Flexibility and scalability
Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.
Quality control
Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience
Turnkey project
We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.
Flexibility and scalability
Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.
Quality control
Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience
Turnkey project
We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.
Flexibility and scalability
Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.
Quality control
Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience
Turnkey project
We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.
Get more information of our omnichannel software DialApplet Contact Center.
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