What is a Chatbot and what is it for?
The ChatBot is a “virtual robot” with which it is possible to have a conversation, whether we want to ask for some type of information or to carry out some action.
Whether for the resolution of customer doubts, or for sending personalized messages, they are becoming a strategic ally within the process of digital transformation of companies, for any sector.
The client sends a message.
The robot responds with the message we have configured.
The client asks for something that the robot is not trained to answer.
If the robot does not understand the second, third, fourth (the times you want to configure) the chat is redirected to an agent who will have access to the entire conversation and will not have to ask the same thing again to the client.
It offers the possibility of responding to a survey to know if the service provided has been satisfactory.
Before talking about conversational bots, it is necessary to talk about their predecessors, bots.
Bots are softwares designed to perform tasks automatically, without the need for human intervention, through artificial intelligence.
One of the pioneers in developing a hypothesis to test whether computers could have a conversation with humans was scientist and mathematician Alan Turing.
The Turing test tried to demonstrate the ability of a machine to exhibit a behavior similar to that of the human being in such a way that a person could determine if the interlocutor was a computer or a person.
The generation of these different hypotheses, around artificial intelligence software, has given rise to what we know today as ChatBots.