DialApplet Contact Center

DialApplet Contact Center is a contact center software, born due to the need to have an omnichannel software that allows the unified management of a single customer, regardless of the channel used. This contact center software allows user have all the communication channels of their work center such as E-Mail, Chat or Calls in the same tool. With it, you will be able to speed up the management and contact times with your customers. In short, with DialApplet Contact Center you will be able to increase the “Customer Experience” of your customers.

The contact center software of DialApplet allows you to manage all the channels in real time. Being able to analyse and effectively diagnose the state of your work center, with DialApplet Contact Center you can, with a simple glance make the most appropriate decisions to achieve the best possible management. In addition, our contact center software has all the features of DialApplet Call Center with the plus of the omnichannel experience.

DialApplet Contact Center is a contact center software, born due to the need to have an omnichannel software that allows the unified management of a single customer, regardless of the channel used. This contact center software allows user have all the communication channels of their work center such as E-Mail, Chat or Calls in the same tool. With it, you will be able to speed up the management and contact times with your customers. In short, with DialApplet Contact Center you will be able to increase the “Customer Experience” of your customers.

The contact center software of DialApplet allows you to manage all the channels in real time. Being able to analyse and effectively diagnose the state of your work center, with DialApplet Contact Center you can, with a simple glance make the most appropriate decisions to achieve the best possible management. In addition, our contact center software has all the features of DialApplet Call Center with the plus of the omnichannel experience.

Channels

With this contact center software, you could offer to your customers the communication through different channels with the creation a single ticket.

Mail dialapplet

Mail

You can see the history of the mails, answering new requests keeping the thread of past transactions.

Chat dialapplet

Chat

Offer your clients an online and direct service with an agent, you will save costs and increase your productivity.

Telefono Dialapplet

Calls

Offer your agents the chance to being contacted through calls, increasing their productivity and efficiency.

Mail dialapplet

Mail

You can see the history of the mails, answering new requests keeping the thread of past transactions.

Chat dialapplet

Chat

Offer your clients an online and direct service with an agent, you will save costs and increase your productivity.

Telefono Dialapplet

Calls

Offer your agents the chance to being contacted through calls, increasing their productivity and efficiency.

Modules

Interacción DialApplet

Interaction

Offer to your agents a powerful tool to give to your customers the best experience.

Supervisión Dialapplet

Supervison

Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.

Administración Dialapplet

Administration

Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.

Interacción DialApplet

Interaction

Offer to your agents a powerful tool to give to your customers the best experience.

Supervisión Dialapplet

Supervision

Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.

Administración Dialapplet

Administration

Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.

Interacción DialApplet

Interaction

Offer to your agents a powerful tool to give to your customers the best experience.

Supervisión Dialapplet

Supervision

Your coordinators will able to supervise your agents in real time, being able to make the necessary decisions at the optimum time.

Administración Dialapplet

Administration

Configure the operation of your call center with a click of your mouse, without the need of technical knowledge. You can manage all campaigns and service autonomously.

Analítica dialapplet

Analytics

With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.

Reportes dialapplet

Reports

Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.

Analítica dialapplet

Analytics

With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.

Reportes dialapplet

Reports

Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.

Analítica dialapplet

Analytics

With the DialApplet’s analytics you wiil have at a glance all the necessary indicators in real time to make decisions based on data.

Reportes dialapplet

Reports

Transform all your collected data in predefined and personalized reports which you can stablish your future strategies.

Architecture

You can choose to have your call center software between three different modalities.

Cloud

Cloud manage of your call center. Without the need of big dispenses in hardware and maintenance. Great scalability and flexibility to adapt to your needs. With our cloud model the maintenance and management of your project is covered.

Rent

Do not give up anything! Our hybrid model offers you the convenience of you own call center On premise management, with Cloud’s own scalability. Pay for what you use.

On Premise

Manage the production of your call center in your installations. Store the information and have immediately access to it. We give you the tools for the best exploitation of your services, granting you autonomy in the processes.

Added Value

Flexibility and scalability

Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.

Quality control

Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience.

Turnkey project

We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.

Flexibility and scalability

Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.

Quality control

Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience.

Turnkey project

We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.

Flexibility and scalability

Get the demanded flexibility in a fully scalable call center software, adaptable to your needs and customizable. In addition, you can include integrations of other tools through developments.

Quality control

Analyze and control the quality of attention of your agents through the evaluation of the conversations. Offer the best customer experience.

Turnkey project

We accompany you throughout the process of implementing your project. We show you how the software works so you can be totally autonomous and ready for the production.

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