CCExperience by DialApplet llega a LATAM

DialApplet en LATAM

Las últimas semanas nos hemos desplazamos hasta Latinoamérica para impulsar el Know-How en el sector del Contact Center. CCExperience by DialApplet reunió a empresas y profesionales del mundo del Call Center, generando valiosas oportunidades de negocio.

De la mano de nuestros colaboradores, en Lima, Jorge Malca de la empresa 3Starstek-NWTC, y en Guayaquil, María José Castro de la empresa Seroiko, se mostraron las nuevas tendencias y novedades del sector relación cliente, como son la inteligencia artificial, ChatBots, cloud computing y mucho más.

CCExperience by DialApplet – Guayaquil

El día 23 de octubre se celebro el primer CCExperience by DialApplet en el lujoso hotel Courtyard by Marriot, dónde el tema principal del evento giro en torno a la generación de estrategias a largo plazo para las empresas, las cuales necesitan de datos consistentes. El poder de la tecnología actual como el BigData, la analítica y las potentes herramientas de gestión de contactos existentes en el mercado son las que permiten gestionar estas estrategias para conocer mejor a los clientes.

Os mostramos un breve video del evento dónde nuestra directora comercial, Marina Ros, explica las ventajas de tener una potente herramienta de marcación en tu centro de contacto.

CCExperience by DialApplet – Lima

Seguido de este evento, el día 8 de noviembre se celebró el CCExperience by DialApplet en Lima, Perú. Numerosos profesionales de la industria estuvieron presentes, creando un ambiente perfecto para el intercambio de ideas y experiencias en una jornada llena de innovación.

Una jornada enfocada a la inteligencia artificial, ChatBots y los riesgos y ventajas de cloud computing.


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