OMNICHANNEL
Our omnichannel solution will allow any contact that arrives by call, Telegram, Whatsapp, Email, Webchat, Social networks (Facebook and Twitter) and SMS. DialApplet allows simultaneous conversations with different media.
Management of incoming calss, outgoing and unified blending with the other channels in a history of each contact and customer. If you want more information, click here.



The service offers functionalities focused on talks between users. Except some, the messages are stored, or archived in case you want to hide them, in the cloud with option to forward, delete, search actions, make calls and various attachments.



Our programming team has developed a Dialapplet software that integrates with Whatsapp for Bussiness. Expand your spectrum – Interact with its more than 15 billion monthly users.



Each template message (MTP) will be charged individually if a conversation with a received message (MO) is not opened.
After sending an MTP, receiving an MO opens a 24h session (which is renewed for each MO received message), during which the exchanged messages (MT and MO) will not be charged. Once the 24-hour session is closed, an MTP must be sent to contact the client again.
The connection can start via MO and will have no cost for the next 24 hours. Once 24h has passed since the last MO, to contact the client again, an MTP must be sent.
Unique management interface for agents and common with the rest of the contact center channels.



Automate of email reception
The perfect contact center system for the following business models:
You can integrate a WebChat into your web page. You attend the interaction of DialApplet.
Ideal tool to boost the sales of your website. Designed for order management or teleshopping.
Resolution of incidents and clarification of queries.
Thanks to our Chatbot you can solve the intervention without the help of a technician.
The ChatBot contains predefined and customized business responses to different situations.
In the case any word is not recognized, the ChatBot will ask you to redo the question.
If it doesn´t understand the situation, it is transferred directly to live chat with an agent.



Unique management interface for agents and common with other channels
Simple and common configuration with the other channels.
Direct management
You will have the ability to manage real-time mentions,once an assignment has been made to agents in form of online,
Reactive management
You can configure business rules and segmented by keywords or hashtag and be able to make allocations to agents or containers based on criteria of alerts.
Integral management
Thanks to the fact that Dialapplet is an omnichannel tool, you will have a history of interactions with their contacts in each communication.
Module for sending SMS through our scripting or Showflow.